Energy World Fireplace Showroom - (Part of Peter O'Neill Services)
Grange Industrial Estate, Cwmbran NP44 8HQ, United Kingdom
4.1
11 reviews
8 comments
JXWM+MJ Cwmbran, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
On one occasion the engineer turned up to give a quote on a log burner, within minutes he told me that I don't need one because my house is "so well insulated". in the next sentence this gentleman informed me that even if I was to have one - it would be "prohibitively expensive" and I couldn't afford one anyway. Seems to me, the guy just didn't want to do the job. Fair enough, he could have just said that, instead of patronizing and belittling me. (I had a log burner fitted soon after by a different company, highly professional and efficient, I'm glad they had my money, they fully deserved it)
Another occasion, I popped in the EWF showroom to see if I can buy a small length of an 80mm flue liner, same guy not only wasn't trying to help, quite the opposite - started making fun of my questions, winking at the reception lady, trying to get her to join in and generally was quite rude.
Basically, Energy World Fireplace, with staff like this how are you still in business?