Merchants Fish and Chips Redditch

Newly refurbished and now with a very clean and modern feel.

Light crispy almost tempura like batter

Onion rings were a delight (order on arrival)

Fish not cheap these days so don't be prepared to accept poor quality.

Two very decent chip shops now not far from Headless Cross.

Most of the order was missing, half of what we got was cold, and the last time I checked, curry sauce was meant to pour...it's more like peanut butter. Chippy night ruined. (Ordered 16th September 2022)

Decided to have fish and chips for late dinner. Checked web site opening hours clearly displayed unable to order for click and collect so drove up to order 8:20pm on arrival it was closed!!!! Website shows open till 9 pm on a Saturday however it was closed at 8:30 . Definitely a fail I wasn’t the only person to be disappointed at the early closure. I can’t review the food as wasn’t able to try any .

I have left a 5* rating before, however this time I felt very let down.
My treat when I go to merchants is the sea bass with chips, and like any other restaurant I have been to and ordered sea bass, you always get the two fillets of the fish. However on this occasion I only got one, my husband questioned this as that has never happened before. He was told that that's is how it's given from now on.
My husband said 'forget it, I'm not paying nearly £11.00 for what in theory is a mini cod and chips'.
So he asked for a normal cod and chips, instead.
When he got home I still had the one piece of sea bass and also a piece of cod.
However the cod was sooo dry it was bearly edible.
So I don't think I'll be visiting there again, after being a fan for many years and I was so happy when they finally reopened. But overall I am really disappointed with the service and I hope other future customers read this before ordering.
Many thanks

This place used to be great before it closed down. It was always quite expensive but I thought the additional cost was worth it as the quality was excellent. Sadly now it has reopened (without any actual explanation) we have been disappointed with the last few orders. The quality simply does not justify the cost unfortunately. From now on, I think we will be going elsewhere.

Painfully slow. It always seems to be the way, if there’s any more than one person in front of you then take a seat! There are three people behind the counter and only one serving.
Someone sort it out and get an idea of urgency. It would be quicker to drive to Astwood Bank than wait.

Very Disappointed
Placed an order via click and collect
only to get home to discover that one part of the order was missing and another item wasn’t what was ordered, contacted the shop to inform them of the issue only to be asked if I sure that item was missing as the person on the phone did the order, when I said yes I’m positive it wasn’t with the order, they asked me again if I was sure, I then asked if I could return the item that was received as it wasn’t what was ordered only to be informed that they didn’t have any Doner meat left. They did say they would speak to the manager and process a refund which I agreed to, however where others had dinner one person sadly didn’t get to enjoy a night off from cooking.
Still waiting for the refund.

Collected my order tonight and it was in the warmer Machine lady swapped brown bag over as it had burnt the bag .got food home we threw 1 whole fish away due to it tasting burnt n chewy. Tried to phone up to let them know so they can sort machine temp out .no answer .dont want it to happen to other people's food .