Sports Direct Fitness - Epsom

Amazing staff, the gym is slightly smaller and doesn't have a lot of equipment but still offers plenty of variety to change up and adapt workouts. Changing facilities are very big and comfortable. Great place although does have slight problems with parking at times

Very nice place staff friendly food is good and reasonably price clean and welcoming parking good membership price is very good definitely recommend

Was able to go swimming here without having a membership. It's a £10 fee for the day and you're able to use all the facilities. The only place in the area that offers this. Pool was a decent size and wasn't too busy when we went. Sauna and steam room were nice too

V average - left because the vibe in the gym isn’t great, equipment is quite basic, and on a number of occasions, broken - cheap but you get what you pay for.
Enjoyed the classes though.

I personatly not use the gym facility as usually use the pool. WhennI first sign up I was quiet happy with price quality as for the amount of money you pay monthly doing the yearly membership it is not bad. That was about 4month ago recebtly the quality of the facility went down a lot, facilities broken and out of service often and this month classes were reduce as we are in summer. Also there were 2 Hammock to seat at the pool and now they are gone. What I do not undertand is thaynthe payments are keep taking the same feom my bank account so why should I pay the same but received half of what I sign off for? Also I find staff very unprofesional and not really willing to help when you ask anything. I really hope facilities improve so I can change my review.

Overall this is an okay gym. You get what you pay for! £20 a month isnt bad, for the fact that you get free parking, access to a decent size pool, (which isnt that cold), sauna room, steam room and a cafe, with fairly decent food and drink.

However...There is a serious lack of morale amongst the staff, and often a lot of staff members really dont look as though they enjoy being there, and quite often this is recriprocated through their customer etiquette and service. I have often been talked back to in quite an unprofessional manner and its not acceptable!

Cleanliness in the gym isnt what it should be at all, and when some of the members that attend have a basic lack of respect when it comes to hygeine, the place becomes dirty very quickly.

Since being a member of about half a year, I have only seen one member of staff cleaning the gym, which I think isnt at all great, considering we have had a pandemic not so long ago, and members expect the gym in all areas to be clean and and well maintained.

The main gripe I have, is the attention to detail with the maintenance of the facilities, equipement repairs, and general quality of the weights and weight machines, not to mention the showers are in desperate need of attention, and possibly plumbing.

A lot of the equipment is often out of order/broken and nornally left for a long period of time without being fixed.

Avoid Sports Direct Fitness. I was a customer for 10 years at the Croydon branch. I stayed this long as the fitness instructors they had done some great classes. But, on 1st July 2022, Sports Direct Fitness closed the Croydon branch without notice, sending an email at 5pm that day with a notice the gym was closing permanently. An email was sent thereafter offering the option to move to Epsom or accept a refund. I requested a refund as the manner in which they took members direct debit payment, knowing they were going to close that branch was a disgrace. Unfortunately, after 7 weeks, I've still not received my refund. The response to my emails are now slow, waiting up to 3-4 days for a reply and their last response was that I should contact my bank to see where my refund is. My bank confirmed no refund was issued by Sports Direct Fitness. Frankly, a disgraceful business; their staff at Croydon was also treated disgracefully as they too didn't receive any advance notice of the planned closure. Based on this experience, I wouldn't recommend joining a gym that treat their members and staff in this way.

It's very good, very reasonably priced, with a swimming pool and sauna. Recommended.