Virgin Active

Poor hygiene standards, there wasn't any cleaning staff in the male changing rooms for over a week and it was public health hazard so I stopped going for the meantime!

The gym equipment is really outdated, good equipment was removed any replacements.

All the years I been here, never has it been so bad unfortunately.

Classes are great. Perhaps have more evening classes for pilates , so people can attend after work. Demand and timing are related. Very disappointed that some of equipment were removed such as the hamstring stretching machine, those vibrating machines as well as those wired machines which had been replaced by a carpet. Cleanliness of the changing rooms and showers isn't great, but then again some members mistreat the facilities on a regular basis making it hard for staff to keep up.

I have been a member of Virgin Active, Crouch End for over 2 years now since moving into the area and I recently moved across to PureGym because I couldn't believe that a gym that charges it's clients £80 p/m could offer such inadequate facilities. The gym hasn't had a refurb in such a long time, which means the changing facilities provide stools which are in need of a lot of TLC as mentioned by another review, which the GM decided to deny. The equipment is something from the 1990s not 2022 and they refuse to ever put on the a/c even in the hottest of UK days probably because they want to save money. I stayed at Virgin Active for so long because there wasn't a gym in the area so as soon as PureGym opened I moved across within 1 month. It is refreshing to be working out in the gym that does offer state of the art equipment, air conditions their gyms, has amazing changing facilities and you're not being harassed by PTs every 2 seconds who want to hit their quota for the month. The equipment is so old in this gym that it seems to be 'out of use' all the time and being repaired, as well as being the creakiest equipment which at times is embarrassing, especially on the leg press and people look at you because it's so creaky!

Advice to management - upgrade your facilities, incentivise your PT staff in a different way so they don't have to harass customers and create a better working environment for your staff because it's clear to see how many of them have moved over to PureGym because it wasn't a great working environment for them.

This Virgin Active out of all the facilities I have seen is the worst within their portfolio, sort it out or all your members will leave eventually.

What absolute nonsense not allowing parents to sit by the swimming pool. Besides , you cannot see what they are doing from the window anymore because you have separated the lane into two to fit in more groups. I would like to see what my child is doing and it doesn’t distract children at all , allegedly according to Virgin active policy it does. Quite the opposite l, it encourages them to do better!

I joined the club in January and since then I've been very happy with the facilities. The pool is a good enough size, the steam room is also good as the heat is at the right temperature and the gym equipment has a decent variety. The staff are helpful and knowledgable such as Ben and Mussa.

Something has gone terribly wrong at Virgin Active Crouch End. It used to be a club that was relatively efficient and staffed with friendly employees. Now the swimming pool is seemingly closed all the time while the club is plagued by poor staffing levels, and many of those that do work there have an increasingly bad attitude. I primarily used the club for the pool, so given it was always closed when I wanted to use it, I requested not to pay my month's membership notice. I was told to come into the Club to discuss with the manager. I did exactly that, but was told that no manager was available. I was informed I would get a call the next day. Surprise, surprise. No call came. I phoned the club a couple of days later and explained the situation and how irritated I was, and asked again for a refund. The person answering the call seemed to think the whole thing was funny. Avoid this club.

I really like this gym. The classes are brilliant and the site mostly is very clean and well looked after.
It is on the smaller side, but there’s a real personal feel to club which makes such a difference.

Have really enjoyed my time at the club so far.

Our daughter attends the swimming class here with Stella who is the swimming instructor, she is absolutely amazing and has a lovely and fun way of teaching the kids to swim.
Thank you Stella and we hope you have a lovely new year and can't wait for the new session to begin.