The Gym Group London Ilford Pioneer Point

No-one seems bothered to fix the lift, impacting anyone with accessibility issues.

None of the users put their weights away so the place is always a mess. The weightlifting platforms are uneven so weights roll around all over the place

The shower facilities are hard to use as there are no lockers in the changing rooms.

The worst Gym group gym I've been to. This place is terrible. Don't go.

Great budget gym at a centre location near Ilford Station. The Gym Group also has a great mobile app that shows you the busy periods that you can avoid and free classes happening during the week.

I love this gym and have been going here for a few years now. It’s nice, big and has all the equipment I need. But recently it’s become so over crowded even during OFF peak hours.The weights area is always messy and busy. When it’s crowded there’s not even enough place to use a yoga mat! It was never like this before and it’s so disappointing. The staff are amazing though, they work super hard to keep things smooth. The problem is that it’s just too busy now and all these new people have 0 gym etiquette :(

They should replace some of the cardio machines with new power racks or cable machines.

This place is fantastic. They conduct free classes. Instructors are happy to answer any questions or concerns. The app is simple to use and avail some online workout sessions also. Overall, I'm enjoying my membership and glad I enrolled😊 😊

Awful gym.

Staff are rude and unapproachable, they never say hello, just walk around on their phones or talking to friends whilst the gym is full of people using machines incorrectly or lifting weights with dangerous form .

The classes they run are shambolic, simply shouting at customers to do things without showing them correct form or helping them. I've watched their PT sessions and most of them clearly do not care for safety or effective training.

Gym staff also do not bother to clear weights away or encourage customers to clear their weights away. Maybe a cultural thing considering the demographic of the gym goers, but I also go to other The Gym gyms and people are respectful, clear up their equipment, and keep equipment clean and sanitised. The staff here do not encourage tidiness, and often will leave weights on bars themselves - either when training solo or a PT client.

They've also removed all sanitation sprays, which is ridiculous.

The lift has been out of order for almost a year.

There are leaks in the gym so some equipment gets dripped on.

Lots of weight machines (which are of cheap quality, matrix, in the first place) are broken, have frayed wires, wobbly seats or missing pins.

The padding for deadlift platforms is inadequate and uneven, increasing the risk of injury.

The bathrooms stink.

Gym is always busy. Music is terrible and too loud.

Staff are always promoting their silly podcast (everyone has a podcast now) yet never want to actually talk to gym goers. I can't imagine they have much interesting to say, so maybe dodging a bullet there.

The gym is also often full of children. I thought the minimum age was 16 , but clearly full of kids as young as 12 or 13, who definitely haven't been inducted properly.

Overall, nothing redeeming about this gym apart from the occasional view at sunset. Staff are terrible. Equipment mediocre. Atmosphere rubbish. Better off going to the Gym group gym on Romford Road, or the PureGym nearby. Even the Anytime Fitness has better vibes!

They also block you on Instagram if you criticise them. Petty.

Amazing gym with great equipment and space. All the staff are enthusiastic and supportive. Special mention to the manager Michael who always goes out of his way to help the members.

Gym is very big and spacious, however it is disappointing to see all these weights laying around everywhere with everyone avoiding to put them back in their place after using them. I am not sure what the best way to educate everyone on proper gym etiquette is, however it would be nice if people cleaned up after themselves and put the weights back in their place after using them.

This gym has so many equipments such that all the weights that are being dropped on the floor can be heard in our flat at pioneer point south tower. We can’t sleep or work during the day. The gym has no sound proof insulation and the vibration of the weights are extremely high causing high amplitude resonating through floors and ceilings. As a result, this has been affecting our mental health. The gym management does not respond to our emails at all. Hopefully, they find this review and do something about this issue.