LivingWell Health Club London Wembley

Nice spa facilities for those looking for a small pool, whirlpool, sauna and steam room. Everything is there in the same area which is convenient.

Pool is a decent size for a casual user but perhaps small for the more serious swimmer. Only wish the whirlpool was seperate, and used hot water instead of being the same water used in the pool.

Old £1 system lockers are about to be replaced to a padlock type, which is much needed. Good shower and changing facilities overall.

I love this swimmjng pool. They maintain the place very well. I go there with my toddler and the water is always clean and warm.

I visited Living Well recently with a Gym pass - I greeted the receptionist (Whom I told name is TUNISA) - with a happy and bubbly hello; but she looked serious and unfriendly at me, I showed her my pass and she said we are not accepting these passes anymore? We got an email this morning she said, not accepting day or monthly passes? And insisted point blank? When I asked to speak to the supervisor she said I will have to come back on Mon as she was not there? She was very unfriendly and a little aggressive about it all and offered no apology. I thought this was strange as I had phoned them an hour ago to confirm my pass was OK to use - with another receptionist called KIERON who said yes my pass is fine!
Kieron happen to be in the hallway watering the plant...I explained to him our previous phone call and he said yes; and further he said I will ring the supervisor now and confirm that we are accepting your monthly pass.
As it happens he confirmed yes, my supervisor has just confirmed we are infact still accepting your monthly gym pass.
TUNISA looked surprised - when I said your colleague has confirmed it; and that's what it says on the website..she just said yes
- And went and hid in the side office and did not come out? Strange - she offered no apology...and no apology for her very abrupt and rude manner? I thanked KIERON for his excellent customer service and went to the changing rooms.
I am not sure if this is a new receptionist (TUNISA), (she has not been there on previous visits; altho I have not visited in a while), and is being trained in customer service skills? As she displayed absolutely no kindness; patience; willingness to help or professionalism at all; her greeting was cold and very unfriendly? strange for the Hilton their staff are generally very well trained and polite. On the Hiltons health club website it states - we want this to be a place you come and feel relaxed; we offer you a warm and friendly welcome where you can relax and unwind??
This extremely poor and rude customer service will not put me off coming - and I shouldn't let it put you or anyone else coming here - as the facilities are very good as I have visited here a number of times; on previous occasions and all the female staff have been amazing, friendly well trained and helpful too; every visit always been very relaxing time; but on this occassion it was not case! Let's hope it improves for the future!!

Horrible facilities, dirty steam room with black marks all over the place very very small, broken sauna room. Gym is way too small to be charging people the amount of money they are! Would not reccommend. Only good thing was the lady at reception very polite.

It's ok,the pool isn't the biggest but it depends on what you want.

Personally, I started coming here out of convenience as most facilities around the area do not offer parking and it’s hard to go to those gym with limited parking. But I’ve complained 4 times about the same thing, men walking into the ladies changing room as if it was normal. They don’t have staff around the pool area, to make the situation worse, there’s no door to separate the suites from the changing area, and no security. So men keep casually walking in to the ladies changing room with no confrontation and with the excuse that I’m looking for my wife. During closing hours, the male staff knock with hand on the handle, pushing to open the door instead of knocking and waiting until a clear go is given. Basically, you have to shout at them to avoid being seen nude. On my last visit, it’s fair to say a male staff almost walked in on a naked lady, luckily she was by the corner and shouted at him. Obviously, not all do this but it’s a common issue. In one occasion, a man stayed by the shower inside the ladies room, as his girlfriend was having a shower and other women including myself were also having showers. Everytime you complain to staff, they act as if it’s normal. Places/facilities/gyms charging way less than this one have these measures put in place, I’m shocked that this facility has failed to do the basic and every complaint falls on deaf ears. It’s even crazy that the facility is so small but yet, they’re unable to manage it.The staff don’t care, they’re too busy chatting and watching TV in the gym area. Probably, explains why there’s no staff in the pool area. This place is not safe. Proceed with precaution if you’re a woman and doesn’t wish to have a man walk in on you as you’re getting dressed.

Used the pool as a guest of hotel.
Had to sign in but didn't have to give room number. Strangely didn't have to sign out.
Sauna was out of action, didn't know in advance and wasnt told but can see it is on website due to pending replacement. Steam room available.
Pool area had a really unpleasant fusty smell. No windows and no apparent ventilation. Pool had a greenish tinge. No hint of chlorine whatsoever and very off putting.
Spent most of the swim wondering if I'd end up ill after.

Gym was small cramped, a bit outdated but functional. Steam, sauna, pool was nice but not appealing to the eye.