Crewe Lifestyle Centre

Pretty happy about the gym, there is enough equipment and even at busy times there are enough areas to go to. There are staff around if you have any questions. The ladies changing rooms are generally clean although the loo always looks like the entire room need a deep clean. My son attends swimming lessons and we use the pools as a family. There are family changing which is brilliant and enough lockers. We’ve tried to keep our son with the swim instructor called Chris, he is amazing, calm and professional. He knows how to interact with the children and has a magic way of making them behave. I’ve had to complain on a number of occasions about the lifeguards not paying attention, chatting or looking into space. There have been two occasions whilst my son was at his lessons where an instructor has had to do the lifeguards job, not good! The observation seats are good and you can see lessons up close and if needs be speak to an instructor. The reception staff are great and approachable. They have been able to answer any questions I have when I’ve called. The building is in a good location and the opening times are okay.

Gym is fine bit small and gets quite busy. The larger blonde woman on reception is really rude and has zero customer service skills. I have been using the gym for a while and didnt know I had to scan in as I saw other people just walk in. This woman then randomly proceeded to screech EXCUSE ME you need to scan in! The second time round I did scan in but she had a queue of people and again she screeched "ER EXCUSE ME you have to wait im not on the right screen" i am not going to stand in the queue to use the gym?! No one actually has showed me how to scan in or use the barriers or tell me that it was essential to do so. The woman on reception is one of the most rudest unpleasant person I have come across and has a serious attitude problem. The way she speaks to people is vile. I was also once using the studios whilst it was empty and a lad said " can you get out as there is a class in here soon" i would obviously leave if a class was on. Thats just common sense.

I use the main swimming pool facilities on a regular basis and enjoy very much.
During the school holidays is a concern where
family's with children, adult swimmers and learners are all crammed at busy periods.

Ideally an hour's slot chosen between 11am-1pm for adults would be good during school holidays and gives everyone a chance to enjoy the swimming facilities.

Love this gym the only down thing that i can find is the opening hours it will be absolutely amazing if closing time will be a little bit later and opening earlier but other than this everything is great... Little bit small but great!

I would rate it higher if I didn't have children,
Unfortunately I feel although there isn't enough for families.
Only 4 family changing rooms. Locks don't work probably, when you have an anxious 2 year this makes it very difficult. The pool is good and clean and the staff are friendly, Highley recommended toddler splash

I've always been reluctant to use the gym due to my lack of knowledge about how to work with most of the gym equipment, but thanks to this amazing couple full of dedication, motivation and consistency that runs the (train) session has made my experience at the gym enjoyable.

Excellent service by Sue who helped us get my daughter into swimming lessons. My son also really enjoys learning swimming from Kim. However, it is frustrating that you can't buy a session for fun swimming as the children do their lessons. I understand that they have to come out for the pool to be cleaned. But it means the children have to wait for longer as you pay and get cold in wet swimming clothes. It's also more difficult to carry out the transaction when you’re trying to supervise the children at the same time. A little flexibility would go a long way and this has only started recently.

I do enjoy going swimming & the gym but with swimming they let 10 people in each lane which hasn't been a problem yet I've only been in a lane with 7 and that was crowded enough I could barely swim! Most of the time it's ok though 😊 I dread to think what it would be like with 10 though. The gym is pretty good, you have to clean the equipment after use and most people stick to the rules but I have seen the odd one not. Hand sanitiser is available everywhere though so I'm constantly using it before and after I use something. 😊