The Gym Group Redhill
Quadrant Shopping Centre, London Road Warwick, Redhill RH1 1NN, United Kingdom
4.4
305 reviews
8 comments
6RRJ+VX Redhill, United Kingdom
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I contacted The Gym directly and arranged a meeting with the manager Ollie. He went through all my needs, health and safety, gave sound and solid advise & his personal number should I need anything. I asked his advice on personal training & trainers as I need extra support in the gym and Ollie couldn't have put me in touch with a better PT.
Every single time I enter The Gym, I feel happy, safe, supported and included. Ollie & Sam in particular make the experience so much fun!
My PT Carmel makes every session fun, varied and manageable for me. Nothing is too much to ask and we've become firm friends.
There are ongoing issues with the lift, which meant at times I couldn't gain access. Ollie & the team do everything they can during these occasional incidents to rectify the situation as quickly as possible & make alternative arrangements for me.
Sam, Ollie & Carm have all asked me for my input when it comes to inclusivity, diversity & accessibility at The Gym Redhill. They really value each member, act on all feedback & make The Gym Redhill THE place to workout.
I have been a member for over some time now and have now chosen to cancel my membership with you or at least this branch .
It used to be a great gym with rules that’s now sadly broken every day by underage children . Children who don’t wear gym attire , children who use their mobile devices while using equipment, snap chatting , txting and mid way calling , children who strain and don’t use the equipment correctly whilst showing off their strength .
This year it has become too much , especially January. The amount of children or very young under 16’s has become a joke … your staff can see this and every other gym member trying to get enjoy their time at the gym . It’s become a joke ! My daughters friends were in the gym when I was in and they were all 14 , with 14 year old boys too … if they get injured or cause injury to other fellow users then that’s on your branch and your brand .
I would suggest you look into this and deal with the matter at hand , otherwise I’ll go to the press and show them what’s happening in this gym .
As there is no rules for them then there won’t be rules for me when I film and photograph these children and expose this practice of poor and dangerous out hand members which you haven’t challenged !
Please do your self a favour and fix this or I will .
I await your response eagerly.
Ali
Great equipments and spacious.
24 hour access which is amazing for a varied lifestyle.