Freestyle

Disappointed with the service. Always had to be chased to get things done, and left the washing machine door not flush with the rest of the kitchen. We will have to get our own builder to sort that out. Also over ordered on the doors and shelves and left us with a load which we had to take to the tip ourselves.

We have just had a bedroom fitted via the Broadwater shop. The booking was made in June for a September start date to allow for annual leave to be booked and follow on trades - plasterer, decorator, carpet fitter to be booked in by ourselves. Advised this date was confirmed in the diary. A few weeks prior to the start date late on a Friday afternoon was phoned and told their fitter was away on a honeymoon that week- the oversight was blamed on a changeover of laptops and the boss not wanting to spend any money on the relevant software! So we then had to rearrange our leave and the 3 other trades men's diaries at much shorter notice.The decorator could not reschedule, resulting in a longer wait for the room to be completed. Throughout the time we had to continually chase, calls not returned, poor admin and documentation sent was lacking and confusing. We were repeatedly told the plans would be emailed but nothing has been received to this day. It leaves you with a lack of confidence in the efficiency of the operation. On arriving at the store one time on a Saturday we could not even be shown any samples and none seem to be readily available at any stage. Catalogue did not show what we wanted so had to envisage from designers verbal description.To maximise space it was suggested a radiator should be moved and this was a good call, however their plumber that they use on their kitchens has caused substantial amount of damage to external wall, floor,ceilings and carpets. He has made no attempt to call to repair all the damage and says we can't claim on his insurance, leaving us to pick up the cost of putting it all right, and we still do not have heating to 2 of the bedrooms. The damage was caused by 2 sets of leaks, one on initial installation and one leaving all the bleed valves open on the upstairs rads when draining down. When fitting the rad he drilled through lath and plaster wall leaving 2 holes on our outside render which had only recently been decorated. Was rude and aggressive when this was all pointed out to him saying remedial works would only require a lick of paint. Justine at the showroom is good, and tries to hold it all together but limited really to the role of message taker. Pleased with cupboards and fitter but very painful getting there.The only reason we stuck with it was we liked the product.

We have just had a fabulous kitchen and utility room supplied and fitted by Freestyle. Richard helped us through the design process and didn’t seem to mind our frequent amendments! Tim did a fantastic job with the fitting, and Claire and Caroline were great at organising the subcontractors and keeping us informed as to what was happening when. We couldn’t be more pleased and would highly recommend Freestyle to others.

We asked Richard for a design for our proposed kitchen to go in our extended room we had many changes due to changes of plan because of the council all delt with patiently and the result has been great we now have kitchen that is easy to use and the use of available space is great. James the kitchen fitter was always on time pleasant to deal with and very professional always careful to make sure things were left clean and tidy.The electricians were also very clean, tidy and have left everything looking good. We decided to use a local company for a better professional service and got exactly that thanks too the whole team and Elisha for keeping us in the loop at all times I'll recommend them to all

We have recently had wardrobes fitted by Freestyle and were very pleased with the service from design to fitting. After visiting and measuring Steve was really helpful in his suggestions for design and finishes. The fitter Mark was both efficient , skilful and meticulously tidy and careful . The delivery of all the cabinets was also carried out in a careful and considerate manner by Lee. An all round great team effort from everyone . Thank You.