Drove there cause it was slightly closer than the charlton branch just to find a sign of will be back in 30 minutes. Is there only 1 person working in here or did they all leave the shop? What a waste of time
Paul Spicer
I've used this place to get my hall and stairs, living room and daughters bedroom carpeted and applied Laminate flooring. Always found them to be professional. Fitting service is very good disposing of old carpet and fitting new one very quickly. Carpetright always seem to have a sale on but often rotate the products so if your chosen line is not on sale can be worth waiting till it is. This has benefited us twice.
Chris heard
Value for money but hard to get fitters back to rectity cockups
Anastasia Chernoivanova
We ordered carpet 19th November and have been promised fitting by Christmas. After messing for 4 weeks, just a week before Christmas Cartwright now is saying that they are not going to fit the carpet before Christmas. Unprofessional and dishonest. Avoid by all cost.
Edward Hills
Great experience thank you for the effort in getting my carpet sorted
Mary Lewis
I ordered some bathroom floor covering from the Eltham branch and I got great service from a gentleman called James but then when it came to the fitters it was a terrible service. I was told that they would arrive on a certain date and the company rang to apologise that they could fit it on that date (due to fitter's illness) and they gave me another time and date. The fitters didn't turn up on that day (I rang the company about 3hrs after the given time leaving a message on a answer machine)and it was nearly 5pm when I got a call back again saying that the fitters were unwell. I was then given another date and time, they did turn up that day but arrived over an hour late. Clear communication is all I want, I shouldn't have to chase them to find out when/if they will turn up, its just plain courtesy.
Joy Mcelroy
Shockingly awful. They ordered the wrong size of carpet FOUR times in a row. On three occasions the fitter came round with wrong size carpet, 20 cm short each time. On the other occasion they ordered a carpet 20 cm by 5 m. Unbelievable, I am lost for words about how awful an experience this has been and how incompetent the people and systems I have had to deal with are. @Carpetright - how hard is it to get me a carpet 4m x 5m?
Aemilia Jacobus
We experienced sub-par customer service, a mix up with orders, and had a nightmare getting a refund for unnecessary freshers and beading. If you're looking for new flooring, save yourself the hassle and shop elsewhere.
I was then given another date and time, they did turn up that day but arrived over an hour late. Clear communication is all I want, I shouldn't have to chase them to find out when/if they will turn up, its just plain courtesy.