Flooring Superstore

Terrible service. Bought online carpets, underlay and grippers. Few days later had an email saying that the carpet was out of stock. The situation took a week to organise a replacement carpet. Took another week for the delivery to arrive but no underlay in the delivery. Then being lied by the live chat team about the possible next delivery date for the underlay. Lied about contacting me via the phone about delivery attempt. Still waiting for the underlay 5 days after the delivery of the carpets. Shocking service, won't ever use again.

Very pleased with this place, so very welcoming and helpful at the Swansea branch, made choosing our flooring so easy & stress free.
Also gave me a contact number for a fitter and cannot believe the standard and quality of the job, they really do know they’re stuff !
10/10 !!!!

Very pleased with the Swansea branch, made choosing our flooring so easy.
Gave me a contact number for Luke the fitter and I was extremely happy with the standard and quality of the job, they really do know their stuff!
10/10 all round !!!!

Dont use fitters recommended by these coyboys, they over order what you need, ask you what price they said previously said (very professional) price for work they dont do, dont attend on the days they say, use carpet grips that are too long and stab your feet (and charge extra cause they didnt relise you needed grips) i will attend and block all access to new customers being ripped off, the door will be chained and you can call the police, unless they arw gonna give me the money they can only observe

Ordered flooring payed £40 delivery took about a month to finally come after get told false information about the delivery time. Flooring came packs damage . Got told can I use boards for ends cuts which would mean I would have a lot of waste . Got told they'd replace my packs . Waited over a week to finish off flooring . Lied to once again about the delivery slot they had book me which never even existed. Now getting told it will be another week. I also confirmed my delivery slots with there staff on a number of occasions. Let's hope there not lieing to me about this other delivery. Be careful guys once you give them your money your no longer a priority!!

Went in looking for some floor we could put down ourselves and their Evocore range is really easy to install and has made such a difference to our house. It's quiet underfoot and much warmer.

Ethan on the front desk was such a delight and helped us out loads, made the whole process easy and I couldn't recommend them enough!

Booked a collection of unused flooring. I paid the collection fee which is fair, but then on top of it there was an extra 25% "restocking fee" if you buy in shop (something I wasn't told when I went to the shop for the purchase). Obviously the mistake is mine, but when you never done a flooring job before you are naive. Lesson learned the hard way. Other suppliers do have a free return. Will never buy again here.

Fantastic service from Steve, assisted with all potential questions from start to finish. Product is excellent quality, delivered on time and even helped getting it from kerb through the garden gate. Would highly recommend