The Flower Lady

TERRIBLE SERVICE AND FLOWERS! I cannot give a minus score on here otherwise I would. I ordered valentines roses 1 week in advance to ensure delivery for valentines day. Flowers turned up and they looked like they have been bunched a week earlier when I ordered them. Dry, tired looking and dying/dead! The additional 'buffer'' greenery was torn, brown and also tired and dead. I called up to report this when my partner called me and sent me photo's of the delivery and quite frankly I was appalled by the reaction of Elaine Partleton who is the owner. Elaine literally screamed at me down the phone in defense..... Rude and aggressive towards me for daring to complain. I can only assume she was having a bad day as I was not the only person ringing in the complain about the flowers being delivered on that day. Elaine even had the audacity to say '''she isn't talking about the bunch of flowers we delivered....it must have been the other flowers she has had delivered from another companies today from other people''.....??? What!! Elaine you delivered to a business address you ignorant fisherman's wife.... I can only assume that other people chose to send their partners flowers to that business address from another flower company so as not to use you! Not only does ''The Flower Lady'' send out a substandard product but Elaine the proprietor is rude, aggressive and quite frankly an unstable person. I have made inquiries and this company work with large international flower firms as a local distributor so I am reporting this incident to them along with with the recorded telephone conversation I have of when I spoke to Elaine and which proves her disgusting language and aggressive manner to a unsatisfied customer over the phone.

Dedicated to the art. Hard time’s are raising pressure for all of us, and I think this is what May contribute to the previous negative reviews.

We’ve always received very good quality goods from garden plantable flowers to bouquets

The flower collection in the pic I attach is mind blowing. It’s about 1/3 larger than Freddy Flowers and so unique

I received a lovely bouquet over the Christmas period and the flowers still look great 2 weeks later!

Lovely local flower shop just outside Harne Hill station

My sister & I adore visiting here! I'm always left amazed by the unique bouquets that they produce so fast. What's most fantastic is that this shop welcomes people from all walks of life to share the love of flowers in an accessible way, thanks to its prices & welcoming shop! This differs to the sometimes more 'stuck up' places that cater to the white middle class customers.

Brilliant service, didn't know what sort of style to do for a friends birthday, called Flower Lady and she said to trust her she will put together a selection. The flowers were beautiful, couldn't of got a better service. Thank you

Very pleased with my last-minute order and a week after purchase, the flowers still look amazing and smell amazing. Thank you!

I ordered flowers from this lady for a funeral.All done over the phone,she has a great attitude,service fantastic,the flowers were beautiful and the smell was gorgeous,a posy from the great grandchildren too were beautiful.
I wished I lived nearer I would definitely be a regular. Thank you so much x