Woolleys Florist

Called in to get a £25 bouquet of roses for my mothers birthday. Asked to come back in 15 minutes so it could be prepared. As it was tipping down with rain when I came to collect the flowers they went straight in a bag and opened them when I got home. I was met with one of the saddest bouquets of roses I've ever seen. No love or care gone into preparing them, just shoved into a wrapper with loads of spray flowers to make it look mildly presentable. What did I get for my £25? A meager 8 roses, I've had to go to ALDI to buy more, and re arrange the bouquet to make it look nice! What an utter disappointment.

Always a very friendly, professional service from the girls at Wolleys florist. No request is too much trouble.Thank-you for the most beautiful bouquet of pink roses that I collected today, they are stunning! Will be back soon!

Not a very friendly shop went in there with work gear on maybe that had something to do with the attitude I got.. nice as pie as soon as I bought a 90 quid bunch of roses 24 roses in total I purchased. Flowers were presented realy nice upon delivery all 24 of them with a nice card . Lovely little shop but the customer service is diabolical I just don't get it even when I phoned back up to check delivery attitude stinks.

I called Woolleys Florist out of the blue and very short notice for flowers to be sent to my partner they did say that they were too busy but they took my phone number and called me back with in 10 minutes, they had rearranged their delivery run for that afternoon to fit me in and even collected a gift to go with the flowers from my work place. Would definitely recommend. Thank you Claire for your help.

Girl in shop needs a lesson in customer service. Bolshy rude manner. Came in with my wife. No roses left. Fair enough. Choose something else. No probs. Was then told to come back and asked how much to spend , then was told it was a minimum of £30 as being Valentine’s Day. Sorry but poor service all round.

Have to give 1 star as no option for 0 stars! Called at shop to organise a wreath for my dad's funeral and I have to say that their customer service stinks! Perhaps it was the fact that the woman had to come off a personal telephone call to attend to me but just got the feeling that I was an inconvenience rather than a paying customer. Perhaps the employee could benefit in a customer care course and learn phrases such as "Sorry for your loss" and "Let us help you out at this difficult time".
I will NEVER set foot in this shop again or recommend it to anyone!
Off to Marjory's in Fleur de Lis who actually knows how to talk to customers!

Order flowers for a dear friend only £30. Plus &5 delivery. I was embarrassed when I saw them at the crematorium the Lilly in the middle was dead really disappointed and sad , order some flowers from my local florist yes for my mum in law. £20 absolutely beautiful

I ordered £35 of flowers for my mother in law on birthday and got to be honest this has to be the worst flowers I have ever ordered. The roses are half dead. I appreciate that we are in lockdown from tonight 24/10/20 but these are like the last of the bunch before lockdown. Never will I order from these again. I have pictures if they want to see the awful flowers they sent but its to late now to order more I would not paid £5 for them let alone £35 so disappointed its unreal.