Exeter & Devon Crematorium

The chapel attendant was one of the rudest men I have come across for a long time. He was abrupt, patronising and dictatorial. Try putting your staff through some customer care training, it’s clearly much needed in some cases. Remember, a smile and a good morning cost nothing and if you need people to do something, neither does being polite.

Been overseas I needed to opt for a olvecremation sans ceremony and was glad they could keep my father aches until I could pick him up at my arrival all the staff were extremely friendly and helpful . I was happy to know that my father ashes were keept in dignity. Thanks again to all involved. Huriana Mitchell Gilet

My dad was cremated ..and returned to us in a Urn..nothing fancy..but wot we expected .. Sadly my mom passed away in May 2018 and was also cremated in Exeter & Devon Crematorium ..I returned to collect her ashes with a friend . I took a look in one of the rooms at the display..so just
came back as the staff member was putting my mom's remains in a 'transport' bag. So didnt really notice anything untoward.. thanked the staff member and went outside..as the surroundings were so beautiful.. stopped and sat on a bench..I looked in the transport bag..& saw a smallish box..I was intrigued at the size..so opened it..i was so upset..my mom's remains were in a PLASTIC BAG..I went back and asked if there was a mistake..why weren't my mom's remains in an Urn..like my dad's to which I was told 'its greener' and my dad would've been in a plastic Urn..she also commented they thought there didnt seem to be a 'lot' ..she then offered to sell me what I can only describe as a Pringles box for £41..to put my mom's ashes in .I am disgusted... are some of my mom's ashes missing?will i ever know..?

NO COMPASSION
To cut a long story short, I lost touch with my biological father over 40 years ago when my Mum suddenly died when I was 10. In 2019 I found out from my brother my Dad who had brought me up wasn't my real father, I then when in search of my real father, with just a first name, around Christmas 2019 I managed to find him with the help of Ancestry DNA, he actually rang me on Christmas Day and said "I'm your Dad, Im who your looking for", by this time he was 89, so I feel so lucky to have found him. I was only able to meet him on two occasions, but that was amazing, we spoke on the phone a lot, he lived in Paignton and I live in Gloucester. It got very difficult to speak to him because his adopted daughter when he told her about me, would not except me. I found out from his side of the family that he had died and I managed to find out when the funeral was, we travelled down on the morning of the funeral which was booked for 9am, to discover that his adopted daughter had changed the day because she had found out that I knew about it. I'm not religious, but spiritual and went with a small sheath of white roses and a message that I wanted to go with him. There was no sign of his funeral details on the chapels, so we went to the office to find his adopted daughter had cancelled it to stop me from being there. I was told by the Crem, that his adopted daughter had instructed them not to tell me when the funeral was rebooted for and if I did turn up I wasn't even aloud near his coffin or in the chapel. I found out from his family that she even changed the date again. This was on 24th March 2022, I asked the Crem if they could at least call me 5 minutes before the funeral, just so I could be thinking of him, after all I'm not going to be able to get there in that time, but nothing. It is now the 3rd of April, I called them today to ask if the funeral has taken place, just to know when it was, but they are not aloud to tell me anything. I am heart broken that I couldn't say goodbye to him. It's just such a shame these people cant just have a little compassion.
My last photo of me and my Dad xxx

Absolutely disgusting. Stopped my grandad going into his sisters funeral yesterday. Over a argument in the family over 7 years ago all because the son didn't want him there. Wouldn't let us explain or stand at the back. Wouldn't even let a door be kept open so we could watch from outside! No compassion,no sympathy. Vile and 4 of them actually surrounded and cornered my grandad a elderly man. Intimidation at its very best. Disgusting behaviour all throughout

Beautiful surroundings and the staff were very kind and considerate of our feelings. Lawns are well kept and area very peaceful, you wouldn't believe you were in a city...

A beautiful resting place for your loved ones. My husbands ashes are here in a private grave and I visit it twice weekly and love sitting here in the tranquil surroundings. The gardeners are to be highly praised as they keep the gardens emaculate. You can watch the squirrels doves and ducks here which makes your visit all the more enjoyable. This is to be my final resting place as well and I can’t think of a better place to be.

Such a love little service that took place whilst scattering our late mother’s ashes and a lovely area that was chosen, we were all included in scattering her ashes if we wanted to and had them scattered in the shape of a heart , a really lovely touch, never imagined it to have been done in such a way that it was.
Thank you for making it so special.
Mum would have been happy 😊♥️💐