Rowland Brothers Funeral Directors

Rowland brothers in Croydon have given our family an exceptional service throughout. They have been thoughtful and comforting from beginning. It is my first time planning a funeral and the team have supported me throughout and given my grandma a day fit for a queen and what she truly deserves. Thank you all for everything from the bottom of my heart. My grandma's wishes was to have Rowland as her funeral directors for her funeral and I definitely saw why she chose them. Such a fantastic family orientated funeral directors company. Best wishes.

Just wanted to say we used Rowland brothers for our babies funeral and can I say they made it so much easier for us to deal with. Tracey Taylor was absolutely amazing and went above and beyond for myself and my partner. They guys on the day was brilliant made us both feel at ease the whole service we experienced from Rowland brothers I will never ever forget and I will definitely recommend them to friends and family in the future.

Many thanks to you all
Jay & paris

Thank you to Nichola and all the staff at Rowlands, Whitehorse Road, who at all times were very sympathetic and did all they could to make the process of arranging the funeral and cremation and viewings for our dad as easy as possible. They were very accommodating to all our requirements. Nothing was too much trouble. We had used Rowlands previously when our mum died 8 years ago and had the same quality of service then as now. I would have no hesitation in recommending them or using their services again.

Thank you so much for your bereavement support sessions. My husband and I received fantastic support from Justine in individual and group counselling sessions. It really helped us cope after our son died. We are so grateful.

1 star because you answered the phone after 11 minutes
You claim to be open 24 hours not true
I called your customer service to arrange a moment with my granddaughter and was informed that I would be able to see her the following day at 12.00
But I would have to wait for the directors to call me back to confirm
I called your customer care team @ 4.00pm and 8.00pm asking why I have not received any call I was informed that the directors were on a jolly
Next day I went to the funeral shop anything was locked up no one was a round I called your customer service who kept saying they are supporting us that is no longer a service I would use again you are not supporting any one except your own pocket
On the door you claimed to open 8-5 then I am told it is actually 9- 4
What kind of business you are running
Your staff need customers services training ASAP

a very complete service. full of care and sympathy . Tony lead from the front with a splendid attention to detail package . a smooth running funeral from appointment . we are very impressed.

Great experience with the team at Rowland Brothers. It was difficult with the family being in different countries but Tracy was very understanding, compassionate and kind. Very prompt in responding and gently guided us through the entire process as we made funeral arrangements for our sister. Thank you.

I would like to express my appreciation to Tracy for her patience and guidance in assisting me to prepare my moms cremation arrangements. I did not have to worry about anything. Rob, thank you. I was touched by the way the funeral procession was reverenced. Charles, thank you for following up to know how we were doing after the cremation
Overall, an excellent job done by the friendly staff. I would definitely recommend Rowland Brothers to anyone.