W. Uden & Sons Family Funeral Directors Dulwich
375 Lordship Ln, London SE22 8JJ, United Kingdom
5
17 reviews
8 comments
CWXG+V5 London, United Kingdom
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: Close
Sunday: Close
Prior to the day of the funeral, the manner of everyone we had contact with at Udens was always respectful and charming without being obsequious. Everything was explained clearly and all the organization and responses to our questions were done promptly and efficiently.
The service was lovely. Before the funeral I was distressed and unhappy but thanks to you and Reverend Steve I now feel sad but calm.
The only criticism that I have was that I would have liked to have been one of the pall bearers. I understand that there are probably legal reasons but, with covid and the fact that most of the attendees were elderly and travelling from many different places, it was impossible to organize that the family carried the coffin. I think that Udens could investigate the possibility of 1 or 2 family members supplementing the professional pall bearers in a way that doesn’t affect the security of the coffin and the congregation when it’s being carried.
They were sympathetic and courteous throughout the whole process.
A special thank you to Sophie who had to deal with a rather unpleasant person, she dealt with the situation perfectly!
However, if I could give W. Uden & Sons 10 stars I would. Right from the very start they were highly professional yet compassionate, whilst also outlining and covering everything clearly during the meeting. The communication in the weeks leading up to the day was also exceptional.
The day itself couldn't have gone any better. The level of service and professionalism was second to none throughout, of which my late grandfather would have been very proud. Literally, every detail, however small, was thought of and taken care of and they clearly do treat it as though they are looking after one of their own family.
Therefore I cannot commend Chris at Camberwell and Spencer ( the Conductor on the day) enough for the effort they both put in. Exceptional true gentlemen.
When the time sadly comes again, I can honestly say I would not hesitate in using anyone else but W. Uden & Sons.