Francis Chappell & Sons Funeral Directors
5 Thomas St, London SE18 6HL, United Kingdom
3.8
5 reviews
5 comments
F3Q8+WR London, United Kingdom
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Never again will anyone we know use your shockingly bad service, this whole experience has been compounded by the lack of respect from the Funeral Director. He has failed the company He has failed our Friend He has failed in every area regarding our wishes, Jackie has done the best she can and goodness me her hands are clearly tied by company policy and profit margins. shameful utterly shameful service its all about the money and not the friends and family. Never has a company dropped to such lows they fail to show any respect from the top.
However, on calling them and speaking with Pat at the Eltham branch as no one one in the Woolwich branch, I was promised a call back. That call NEVER came.
The next day I called the Woolwich branch again. A manager, Elaine answered. After speaking with her she promised me a call back later that day, even giving me her private mobile number. The call back was after me complaining about Pat not calling me back.She also advised me to try and get things stopped due to what was happening. She called in the afternoon saying my sister had said that I can choose a song and look at photos they had chosen... Wow, yipee, not! I have heard no more from her even though she promised she would come back to me regarding my complaint. If she is a manager, god help the rest!
Very poor service from this company. I will be letting everyone know, and advising them, never to use this company.
to recommend Francis Chappell & Sons