I purchased a bathroom cabinet. Although it is not made clear, this product is supplied not fully assembled and without either screws for fixing it or instructions on completing the assembly and installation. I could live with that but the patronising and frankly offensive manner of the manager of the Winchester branch will stop me purchasing there again. The product comes with an instruction booklet for other items in the same range which makes no reference to the cabinet in question. He insisted that 'those are the instructions that come with the product' irrespective of the fact that they don't refer to the purchased item. When pushed on the point he was insistent that he felt this was an acceptable level of service because 'those are the instructions that come with the product'. He is not an individual I would ever choose to do business with again
Diana
Visited last week. It was impossible to tell the difference between staff and customers (apart from the girl behind the till). We were never approached and asked if we needed help. A man in a striped shirt kept staring at us as if he was wondering what we were doing there and I think he might have been some sort of manager/owner. If you want a friendly welcoming don't visit this branch.
Janet Weaver
Lovely displays so good you want to live there ! Friendly patient staff. Wonderful products from kitchen to ornaments
Liam H
Been in recently and the staff couldn't have been more helpful and attentive! Will definitely be back soon!
Lexie Sophia
Over the moon with our new bathroom cabinet - we've waited so long to have it unpacked due to delays on our project as we didn't want it to get damaged but the wait has been definitely worth it. We would like to thank Sam in particular who was super helpful over the phone. He took the time to understand our needs, what colour paint would work with our bathroom lighting best and give really useful advice! The whole experience of ordering with Neptune has been simple and efficient from start to finish and we will look to order again in the future.
Emily Little
A beautiful must visit showroom run by knowledgable and dedicated staff with a wealth of exciting events to join in and experience
Jim Yates
Lovely, good quality furniture, etc but it all seems a bit the same so if that's what you want then it's ideal! No hard sell.
