Steinhoff Group UK

Avoid Harveys at all cost! HORRIFIC CUSTOMER SERVICE
Horrific customer service- would not recommend to anyone. I paid 2k for a sofa which arrived damaged, I made no fuss & waited months for a new sofa to be delivered- this arrived on Saturday even worse than the first one. So bad they weren't even able to set it up- I asked for my old broken sofa to be bought back in as a temporary measure. This was dropped in the mud and was soaking wet so couldn't be bought back in the house. Following on from my awful ordeal, Harvey's trapped me by saying I could have a refund but they wouldn't loan a sofa to me- so my family would sit on the floor for 3 months while a new one is ordered elsewhere. Obviously not acceptable, so agreed for a third replacement sofa and they couldn't even provide a loan sofa. So I'm now left with the broken sofa (2nd one) & they said an engineer will come to fix it. My hands were tied at this point.
I then received a call from customer services this evening informing me I wouldn't be receiving a new sofa because I'd agreed to keep the broken one and have it fixed! Who in their right mind would agree to pay full price (£2000) for a new sofa and then have it repaired when it's arrived damaged?! For the sake of your mental heath, avoid Harvey's and spread the word so others are not left to experience this hell. Also the drivers told me the bold by Louise collection by Louise Redknapp is the most returned sofa due to damage!

I am still waiting for contact from a manager/ senior staff member to discuss my complaint.