Adventures in Furniture Islington

My experience of Chest of Drawers has been fantastic. The customer service is excellent and the quality of products too. I made the fateful mistake of ordering a sofabed before completion on my flat and when it arrived it was too wide for the door frame. The company dealt with this fantastically providing me with a credit note. When I reordered the new sofabed in a smaller size, they gave me the discount I originally had in the January sale. Given the mistake was my own and company policy says no returns on sofas, I was extremely delighted with the efforts they made to solve my problem. I will definitely shop here again!

Great Store, Great Products, Great Staff!

Was pleased to find the furniture of my dreams at their lovely store in Islington. Their friendly staff helped me decide which colour and fabric would best suit my room and delivery was made in a timely manner, Will recommend Adventures In Furniture to all my family and friends for sure.

We were led to believe when buying the furniture that Saturday or evening delivery was available but this is not the case; considering the amount of money that was spent I consider this very poor. "Dear Adventures In Furniture customer, Your order is now ready for delivery. We are available to discuss delivery options Monday to Friday between 09:00 – 18:00. Please contact us to arrange a convenient date and time."

Great products and a nice shop. But our chair arrived very late and with a different design to that we wanted or thought we’d ordered. Customer service was friendly but ultimately not very helpful

Ordered a green velvet sofa from these guys from their Islington branch. 2 months post delivery and so far so good! Friendly and helpful staff and great customer service. Would recommend.

Faultless customer service and faultless product.

I have the Austin sofa which i absolutely love, and have recently ordered the Hammett footstall to go with. The staff have gone above and beyond, sending pictures of the footstall from their stores and even putting a tray on it for me to see it as a coffee table. They have always been incredibly helpful and thorough, going carefully through all details with me. The sofa is unbelievably comfortable and stylish.

Highly recommend this company and very much looking forward to my new footstool!

Dishonest business and poor customer service. Another example of a business that will treat you well when trying to sell you their products, but neglect you as soon as money is in the bank.

We were giving a May estimate for our furniture’s arrival and still waiting. The showroom is now saying the estimate was for the items to arrive at their warehouse (even though I have explicitly asked when we’ll be receiving it at home), why would I care when their warehouse receives it? The customer service team
lack empathy, was defensive in their answers and rather than try and defuse the situations, their rudeness aggravated me further. No apologies, no talk of any compensation just passing the blame.

Delivery time which is 21 days (!) was not mentioned at all, but conveniently put in the small print of order confirmation. Not reading it is on me, but to be fair I trusted the salesperson, silly mistake.

Fast forward to now, my goods have arrived at the warehouse and have been sitting there for over a week now, arranging a slot seems impossible, even thought we are home everyday. Still waiting to hear back from their warehouse team. And bear in mind they charged us £100 for this ‘special’ delivery service.

You’d think that paying above the average for furniture would get you a better service.

Avoid!

Lovely people. Everything went
smoothly. Phone always answered directly. My desk arrived earlier than the eta.
Assembly was perfect and now I have the coolest
height-adjustable desk! I'm so happy. 😃❤️