Bighouse Furniture
Unit 4, 1 Swallowfield Way, Hayes UB3 1DQ, United Kingdom
4.1
10 reviews
8 comments
GH58+85 Hayes, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 10–16
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 10–16
Sunday: Close
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I bought a New Hollywood Crystal 4ft6 White Double Modern Gas Lift Up Deep Storage Ottoman Bed PU Premium Leather recently. On receipt of the delivery, one of the boxes was observed to be damaged ( photo taken ) When assembling the bed, the gas lift was already attached on both sides but the left side panel was already damaged which caused the screws to become loose and won't lock when using the Allen key so no grip to support gas lift and frame ( photos taken ). After days of confusion I had no option but to cut the bed open to see what/how bad the damage was
Desperate for a left side bed panel replacement with gas lift attached. My kids are having to sleep on a mattress on the floor until I get this fixed. Urgently need some help as the entire bed has already been configured. Look forward to hearing back.
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Bed arrived quickly have to say. Apart from that i would not recommend nor use again on the principle they lied and did not give me a discount and charged me for express delivery that i should not have had to pay anyway seeing's they cancelled without giving me an option. Terrible Customer service, they should not be allowed to trade if they do not have the stock and should not promise a 2 day delivery as they can't even stick to that.