Divan Home Furniture

I ordered a wardrobe and chest of draws which price wise was very good, not over price for the quality. I found the service from beginning to end very friendly. They tailored made the inside of the wardrobe to my need at no extra cost. The delivery was smooth and quick. The carpenter did an excellent job and his assistant was very good.
Thank you to all the staff.

Terrible customer service! BE AWARE OF THEIR SCAMS!

I would give a zero star if it were possible! My mum ordered a dinning table set over a month ago and they told her it would arrive in 7 days. It did not. They then said they didn’t have the particular one she ordered but could offer something similar. She accepted this. Again the delivery was delayed to an additional 4 weeks. When it was the day of delivery, they had sent her “temporary chairs” to use for a number of days while they get the real chairs she ordered with the table.
She went to the store to claim a refund only to be given a bunch of excuses...” the store owner is not here, we don’t have cash, the card machine cannot do refunds, come back on Monday so I can speak to the store owner”
This is a bunch of rubbish and absolutely poor customer service! She paid £850 and still hasn’t received anything but grief and stress.
We will be reporting them if they fail to provide a full refund on Monday.
Worst place ever. Do not shop for you furniture here!

Scam !! Scam !! Scam !!!!!!! Avoid
Please avoid buying anything from DIVAN FURNITURE I have ordered a bed since July,they have sent the wrong bed I have asked them to replace me with the correct bed they are keep missing about and been ignored, the customer service is very poor very disrespectful , they're staffs doesn't speak english.i have reported them to the UK STANDARD AGENCY.
please anyone else have problems with DIVAN FURNITURE report them to UK STANDARD AGENCY .

A blonde lady served us, at first she seemed kind but she's two faced in reality! She promised for months that she'll order a couch from turkey because she didn't have enough in her store but she never did, she's lying to us and she got most of her money that's why she's acting so spoilt! I can't believe there are people like this in the world! Do not go to this store! Trust me you'll regret it if you pay her and she doesn't get you your furniture. Gosh, she's a fraud!!

I have directed many customers to furnish their HMO's and Serviced Accommodation units. They are so happy with the products and the customer service.

The blonde lady at the end of the phone needs a lesson in communication manners and administration and more importantly handling people's finance. Please check your orders very clearly that you have not beens old a display piece that looks like the world has sat on it for 10 years. Issues resolved accidents happen but I don't want it to happen to anybody else.

Lovely Turkish lady who welcomed us into the store and followed guidelines in terms of not allowing many people in the store and wearing face masks. Beautiful Turkish furnitures, so many wide choices to chose from. We ended up purchasing this and 2 seater which were unfortunately not the best of qualities as after few months of using the sofas they have lost it’s firmness and the springs showing and you can hear the springs inside popping in and out when you sit on it and stand up from it and we rarely use it as a sofa bed so it cannot be because someone was using it as a bed. I had high hopes for them but I feel like it’s a big let down.

Lucky to have got one star! It was by force because you have to give a star rating. Worst service ever!
I purchased sliding wardrobes with mirrors and the guys who fitted the wardrobes obviously didn’t fit them properly and the mirrors have ended up cracking. I have a young child and they told me if anything happens to my three year old child with the broken mirror then I just just take it to court. They never offered to help rectify the problem within a reasonable timeframe. I have been contacting them since November 2020. All they have been giving me is empty promises that they will do something about it.
Please do not purchase anything from divan. Waste of money!!!!!
The lady that works there in sales is awfully disrespectful but was very lovely when purchasing though.