Serhat

Best place to buy on order furniture, made in turkey the best quality you can get, the guys are so nice and helpful, they show you all available designs and you can customise the colors, fabric, design and anything you can thing of, they give you best recommendation and they have financing option if you want to pay by installements and the best its 0% apr. Hughly recomended.

Terrible experience with this seller.

I’ve ordered sofa sets from this shop for £2000 but received different one( there are almost 50 glassy buttons on the sofas which weren’t on at the day I had ordered ).

If I had seen the glassy buttons on sofas on the day of purchased in the show room, I would never chooce them.

Unfortunately I didn’t realise it until after the delivery. So phoned them the next day after the delivery and asked for help, I was told the manager will contact me to discuss the issue but not heard anything back.i did try contact them more than 20 times to get hold of the manager but with no success.
I then send them few emails and letters requesting for a replacement but this also didn’t help.

This is now almost two years since I’ve got the sofas and the glassy button which wasn’t my choice keep falling off the sofas and I am not able to put them back.

I hope this experience I have shared will help others to avoid disappointment.

I am very pleased with Serhat furniture. Customer service, product delivery team. Fantastic place. I have made my sitting room from this store. I will recommend everyone else to go here too. Delivery is on time and the products are very high quality with really good designs.

I ordered dining table from this Turkish shop and I really love it as it’s matching the color of my sofa and setting room this dining table it just made my setting room look amazing and the materials of the chairs and the table is 10/10 . This dining table deserve more than it cost me . I want to thank all people in this shop for their good service and how helpful they were. Wish you all the best

We came all the way down from Norwich to buy sofa from you guys we bought after 3 months we got it wrong colour my husband and I we called we messaged no one answer us we still waiting, never ever again I will tell all my family and friends stay away from them

Sevgi, was brilliant and she really convinced us to buy a stunning set of sofas that we received a couple of days ago. She was very patient when we were looking around and gave us a fantastic price in the end. We will be coming back to Serhat again!

The worst experience ever, my items were not delivered on the day promised and they kept delaying the delivery over the weeks. In the end it turned out that they were lying as the items were not even in stock, although I had put a deposit down and a delivery date was agreed. After many phone calls which they refused to pick up, I had to go into the store in order to cancel my order and get my money back. The staff were unprofessional and impolite, didn’t even bother to apologise for their mistake after wasting my time. Would not recommend by all means to anyone who is looking into buying from here.

My sofas were delivered quickly, and they are of excellent quality and luxury. The team is amazing, and they provide excellent customer service. Thank you, Serhat team; I will surely shop from you again.