Oak Furnitureland

Won't touch them with a barge pole, there after care in non-existent and they don't want to help and they don't want to help at all. My issues been going on for nearly over 2 years. My mattress has been fixed 3 times now, having a new one delivered but they won't change the delivery address without rebooking and me loosing my slot. The drive can't make a 5 minute detour great customer service not..... AVOID AT ALL COST!!!!

Absolutely awful service.
I got given a delivery date, so I cleared my room been sleeping on the floor up until a week before it’s Due I get told it’s been delayed. I go to the store to find the reason and agreed to deliver my bed and wardrobe in a week and they Chester draws at a later date. Delivery day comes and all I get is my wardrobe.

Moving house and needing a new sofa, after a lot of looking around found the ideal sofa at Oak Furnitureland Fosse Park, Leicester. The sales guy remarked "Great its in stock you should be able to have it delivered within the next couple of weeks"....
UNTILL we sat down at the computer terminal and paid, infact the sofa ordered in June 2022 will not be ready for delivery till OCTOBER 2022, the uplifting comments from the sales guy soon, fell into disappointment.
To add fuel to the fire, we received a text advising the sofa would be ready Tue 26th July 2022 between 8.30-11.30AM.
Waiting on the day around 10.00AM i noticed an email arrive on my mobile phone advising, sorry we made a mistake, and the sofa would not be delivered in this time slot or indeed any time soon....
When i called customer services, as you would expect a generic response apologising.
Disappointing, upsetting and when you don't have a sofa to sit on in your new house, very annoying, be aware of this company and their procedures, its not all about big shiny store with big smiling staff, it can all come tumbling down.

Poor furniture shop, kept us waiting 6 months for sofa then tried to deliver it twice but would not fit in. As a company why sell a sofa that will not fit through a standard door, it wouldn't even fit through our disabled size front door. They then had the cheek to say we had got to pay them £119.00 to take it back. Avoid this shop at all cost's.

The Delivery service is awful my daughter got 8 different delivery dates on her bedroom furniture . she been sleeping on the floor saying it was coming and to be told it be another four weeks they delivered a wardrobe and no bed then to be told it be another three weeks for her bed and drawers .so we cancelled the lot now waiting for them to pick up the wardrobe which they will collect in four days . I wish you was that quick in delivery your goods and I’m looking at all the bad reviews on the delivery service I think the sounds of it you should be sorted this problem out your losing customers

Absolute shambles. Bought a sofa just over a year ago. Started sinking about 2 months after purchase been waiting since there for something to be resolved and even when they try to resolve it by sending new cushions they only send half of what they told us they would and also they were sent in dire state with stain all over them

Spent a decent amount on a set of table and chairs. 2 chairs arrived damaged. Haven't heard anything from customer services in the 22 days that I let them know.

Oak furniture land was great. Staff very helpful but not at all pushy . Well worth going