The Oak Outlet

Very pleased with the wardrobe quality and units. However the drivers arrived at lunchtime and said it was the last drop of the dayThe bedroom is on the ground floor and the two drivers delivered the triple oak wardrobe it arrived in 8 pieces and then they said I had to assemble it myself. They almost ran out of the door as soon as the last piece was in the door. I was not told this when I purchased it and when you spend nearly £1000 you do not expect flat pack with NO INSTRUCTIONS. I won’t use them again.

Was so disappointed at the quality of furniture ordered it was returned on the same day it was delivered.

We placed a £2,031 order and were so excited to furnish our new home. Ordering, communication and delivery arrangements went smoothly. However despite their terms and conditions stating items need to be inspected and any damage noted before drivers leave this was our first hurdle. The 3rd party driver could not wait for items to be unboxed. On phoning we were then told it wouldn't be an issue if we notified them later.

One box was clearly damaged on inspection the damage had reached the side table. At £200+ we refused it and sent it back.

After drivers left we started opening our first box - a large £785 Cotswold sideboard. We photographed all knocks on the box before opening.

The item was well packed however once unwrapped the damage was atrocious. The top had broken away from the base, the doors were unlevel, a shelf inside was not attached in one corner and every foot was split. The materials and manufacture of this 1 piece shocked us so much we immediately telephoned and demanded they collect the whole order for a refund.

After being told nothing could be done without me emailing my issues I was in the process of typing when I was called back and told the driver was on his way back. So within 1hr of delivering my order it was recollected and returned. Therefore the only positive I can give to Oak Outlet is their customer service was good. We received our refund 2 working days later.

We have since ordered replacement furniture, the solid oak sideboard (not oak topped) cost £550 from an actual store. The entire order cost is a fraction dearer at £2,180.

I highly recommend anyone looking for high priced furniture visit a store rather than ordering online that way you get to touch and feel the quality your hard earned money is buying.

What a absolute gem of a find, excellent service very helpful and friendly staff. Excellent quality of furniture. Delivery guys very helpful and nothing was to much trouble. Will definitely be back soon for more quality furniture.

The 2 drivers who delivered my new sofa were really polite,friendly and professional. An asset to the team who were all so helpful from start to finish. Well done everyone. I will definatly recommend and buy from you again ..
Thank you.

Popped in after being recommended, bought a sofa suite! Friendly knowledgeable and helpful staff. Good discounts. Plenty parking.

Excellent service. Good price. Stress free delivery. Would not hesitate to use again

AVOID THIS COMPANY! Ordered a sideboard from them, all fine took the money and advised to wait to hear from couriers for delivery. The delivery company are a nightmare too. They will text you a date you can't speak to them to discuss when is convenient. If you are unable to do the date they provide you have to wait a further 7 days before they will send you another date. Again they don't call to discuss they will just send another date. We waited 4 weeks till we finally got a date we could do.
Was given a delivery slot of 8am till 11am today so took a couple of hours off work. 11 o'clock came and no sign of the delivery. Called Oak Outlet at 12pm to say they will contact the delivery company and get back to me. 2.30pm still nothing back despite me calling their number numerous times. At 4.30pm get an email from them to say the item is out of stock! DO NOT ORDER FROM THIS COMPANY!

I must say what a wonderful shopping experience, from the moment I walked into the showroom to having the furniture delivered, everyone was so friendly and helpful, all very efficient and couldn't do enough to please me, the delivery men rang me to tell me they were 10 minutes away and put all the furniture together, I would 100% shop with them again as the quality of my furniture was outstanding, 100% recommendation for anyone to use this company leaving no mess, even swapped the furniture around for me after I changed my mind on which way round I wanted them placed, absolutely brilliant.