Indoor Outdoor UK
Unit 4, Boston Industrial Estate, Power Station Rd, Rugeley WS15 2HS, United Kingdom
4.4
131 reviews
8 comments
Q388+6W Rugeley, United Kingdom
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Exactly as described/ pictured. Excellent price. Phone query was answered by a real person who knew the products and couldn't have been more helpful! Highly recommended.
Fast forward to March and no sign of the play house. Several emails sent and calls before we we’re finally informed it would be April which was cutting it fine, but as the party wasn’t until the end of the month we figured it would be ok.
Fast forward to April and again several calls and emails and still no sign of the play house. We were finally informed it would be another 6 weeks…this was nothing the case, so 3 false dates given. It finally arrived in Mid July. However, when we began to put the play house together it was obvious that the parts had been rushed. They were slightly off on the sizes which would have made it hard to build. However, more worryingly was the build quality. For just shy of £700 I was appalled at the quality of build.
My daughter was extremely disappointed, but we decided to return the product. I sent a nice email stating this issues and was quite understanding indoor outdoor advising that perhaps this is a one off and covid has played its part in the late delivery along with the poor build quality (assuming they were rushing to get products out and not fully quality checking them).
It got worse when I got a snotty email back insinuating that it was my expectations that were too high and that I was building it wrong.
I told them that it was delivered late and the quality was poor so regardless of if the believe it’s my fault I wasn’t happy with the build quality that I would like to return it this was on 4th August.
After chasing again due to no response they told me that I would need to pay for the return of the product and they would only issue a refund once inspected. I refused and said it was on them due to all the issues I’ve had (and still having).
Fast forward to today….the item is still on my drive (making parking extremely hard when you live on a terrace street with a lack of off and on street parking). I’ve had to chase again today for someone to come back and let me know when it is getting collected. This company has to be one of the worst I have dealt with.
Lack of response, transparency and ownership of wrong doings. Indoor outdoor…..sort this out