Johnson's Plumbing & Heating Solutions
1 Compton Way, Earls Barton, Northampton NN6 0PL, United Kingdom
4.1
11 reviews
8 comments
765X+64 Northampton, United Kingdom
Location reporting
Claim this location
Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: Close
Sunday: Close
Yay I now have hot water again which is great.....
Johnson's are highly recommended.... Great communication, prompt service all at a really good cost.......
If you want the detailed explanation...
The young lad they sent for the job bent his tool trying to force the emersion heater free... i suggested it needed 'tapping' free but by then we had nothing of use to give us leverage to perform this. His decision and verdict was to tell me it was impossible and I needed a new cylinder... £180 becomes £580... great!!
So... I went and bought a Monument 361t (correct tool) and knocked it free in 10seconds with minimal force..... note however, before starting I removed the jacked from the cylinder as it was torn so i had bought a new one for a few quid. Upon removing it i noticed it was saturated, but I assumed it was the kid made a mess and spilling water when he drained it... i eventually found out in fact that the kid had ruined my cyclinder with his impropper approach of force versus skill, creating a split in the neck. I spoke to the owner of the business, and he was really dismissive, he blamed me!!! Absolute nonsense. Mostakes can br made, that is life, but really you need to hold your hands up once in a while. Trust is crucial. He told me that because I had now worked on it myself I had voided hos liability... i kind of understand that, but i also proved he was using the wrong tools and approach, which caused the problem. i also found the saturared insulation jacket BEFORE i touched it, i nust didnt realise the cause.... what was I supposed to do.. phone him and say hey, you got my old split insulation jacket wet, come and take a look... at which point they would do what??? Come and say, "oh yes we ruined your cylinder".... rubbish!
This business cost me a lot of money. The kid he sent was on the phone a lot, clearly out of his depth. Probably a very good company if the main man attends, but be cautious who they send... im out of pocket... going forwards ill be checking that the company or plumber i contact does the job THEMSELVES !
Another plumber HAS done the job, and did it well.