Element Gas Ltd

Needed solutions to long standing problems with hot water pressure. Following whole house pump breaking down contacted RKZ Solutions. Good advice received, work carried out very promptly and to time. Also tidy and professional. No hesitation in recommending this business.

Poor service. I requested a quote as there was a leak in the immersion tank, and the office manager emailed me the next day to ask for photos and said she would speak with the engineer and get back to me straight away. I sent the photos straight over and didn't hear anything back for three days; I emailed and asked if they were going to send me a quote. Again the office manager replied and said she would chase up with the engineer for a quote and get back to me. Another two days went by, and I emailed again yesterday, saying that I assumed they would not provide me with a quote and that we would be going with a different company due to the lack of communication. I had a response saying apologies for the delay in getting back to me, but the engineer has been very busy. I would understand if they gave me a quote and then said we can't get there to do the job for 2-3 weeks as the engineer is very busy but not even being able to give me a quote when I sent the photos, I didn't even ask the engineer to take time to come to the property to provide the quote, just a simple email would have sufficed. But to not even take 10 minutes to look at the photos to give me a quote, I think, is very poor.
I think two stars is very generous, and the reason I have given the extra star is that I can only base my review on the service I have received, not on the standard of their work. Unfortunately we did not get the opportunity to witness that.

Lovely people..brilliant job! Huge thanks