Gas Tech Wales

Right from my first telephone call through to the completion of the solar panels installation I found the firm to be excellent. Claire from admin was especially helpful in making sure I knew what was happening and when. The chaps came on the due date and carried out the work well - or as much as I knew of it as being elderly I was unable to see much of the work. The men were polite and respectful and cleared up very well before departure

Wow, great team of workers. Took exactly as long as they said they would. Did exactly what they explained they would and left no mess. Answered my questions about the install. Were so dedicated to getting the job done in good time would not even accept a cuppa. Everything good service should be, Thankyou

Well I just like to say how happy I an with the work done my GasTech Wales. They done a very good job of all the work and the work men were all nice many polite very clean and tidy. Ho and hard working. Would recommend them. Thank you Gary and boys. Mike. Marsh

All the Gas Tech installers were a joy to have on our porperty accept for one electrician whose attitude , manner and general demeanour was offensive to me and my wife. I was asked to sign on three separate documents that was not shown to me. This is highly irregular. The Givenergy battery was mounted crooked and the next day when some errors in the. electrical connections had to be rectified, I pointed this out and an attempt was made straighten the inverter. This electrician did not even pride in how the labels were placed on the inverter and battery. They were put on crooked. We got the impression that he thought he was doing us a favour. Really disappointed. Because of this one offensive individual, I would have great difficulty in recommending Gas Tech. Finally, they did not link up my Zappi charger even though I offered to call the Zappi engineer to explain to them what needed to be done. This is not a unique request as the internet is full of what the correct procedure be to link my Zappi charger. No one explained how the software works nor what my preferences are as I installed the system to charge my car via solar only. Sad how one individual can undo the work of his colleagues and employer by poor attitude.

Initial contact with the office was good. However our straight forward Solar Panel (on behalf of EON) install started off with the first team turning up at 11am. After running out if time, they left with a second team returning 3 days later. The first team, left the electrical work that had to be installed in a downstairs bedroom, in a messy state. Little consideration was given to the appearance as the newly painted room that was left very dirty and the Isolator and Control box was fitted a distance away from where it could have been fitted. We now have to appoint a carpenter to build a box around the boxes. The second team arrived early enough and completed the work fine. However, I felt that more time could have been spent showing us around the equipment to explain how it all worked and what to do with the software perhaps.

An update. The system did not work correctly from installation and after speaking with the Battery/Inverter manufacturers, it was found the system was incorrectly fitted, hence the reversed readings. After a few weeks, they returned to repair, only to have damaged one of the sensor wires, requiring yet another visit. After over a month, it is now working fine.

We had boiler installed by this business a year ago, and that was all OK, everything was dealt with and timely - you'd expect that for thousands of £ worth of work.

Fast forward 12 months for it's service & they didn't want to know. They booked in the job, I took a day off work to be here. Engineer "called in sick" but we didn't find out until I rang in.

Rebooked for the following week - guess what? Engineer "Called in sick" again. My mother had to drive a 2 hour round trip to let the engineer in as I had been called into work unexpectedly. We only found out because she called to find out where they were to be told they weren't coming. Wasting her time too.

Apparently they had 6 jobs in the local area, so it wasn't because of our postcode, but when I asked the next day, they said it was 8... Now they are saying they don't have any available slots until January because of breakdowns. They have had an answer for everything we've said to avoid the job.

What are the odds, the engineer would be sick again, near enough a week later?

Totally disrespectful of our time, it's just a shame someone wasn't honest with us before we wasted our time booking this in with them, twice.

First contact was great, really helpful. But after that it was terrible service. My mother was left for 2 weeks with the house in a mess waiting for them to come back. She may have a new boiler but the state of her living room has been left in is going to cost a fortune to make good. If I'd known it would be left like this I would have gone with the slightly more expensive quite who said they would make good of whatever was dismantled. A measly £100 taken off the bill as a good will gesture for all of the terrible service and lack of communication doesn't really cut it. Not even the 1 free service will persuade me to let them in my mother's house again.

The solar fitting team were great. Professional, respectful , friendly and swift. There were problems with communications and being told team were coming so I missed work and he didn't show up or let me know. I tried to rearrange and again this was problematic with call handlers saying I'd be called back and then not hearing anything ..it took 2+ weeks before a team member showed up without enquiring whether it was convenient to repair the slates that got broken in the installation and to have access to our loft.
There was one serious problem with one call handler who didn't listen to the issues we'd been having, spoke over me and then he couldn't handle being told he needed to listen.