Bp

Extreamly incompetent and slowly service. Racist behaviour by a particular employee. I am a regular client, but because of his attitude I prefer others places. I will provide a name at a further stage, in case necessary. Really disappointed.

The staff in the shop work very hard to keep the shelves tidy and well stocked, and they are always polite. A couple of times they have changed faulty items for me without any issues. Even during lockdown these folks have been working extra hard so I just want to say thank you to them for all their efforts.

Some of the staff are impossible - they seem to nurture a toxic attitude.

Poor and slow service. The staff cause queues in store, 3 staff on the floor and 1 behind till when there's 5 people waiting. When bell is pressed for help by staff member the others seem reluctant

The staff here are just dreadful. Rude, off-hand, dismissive, no customer service at all.

Why are the staff so rude and insulting to delivery drivers? Who is teaching them to behave this way? Disgusting.

No complaints about the service station or staff but it was absolutely freezing in there. The whole shop (M&S) is like a giant fridge. The energy consumption must be horrendous. Would be a good idea to be a bit more environmentally friendly (even in a petrol station) and put doors on the fridges and cut the amount of electricity used for chilling the food. We should all do our bit and this seems such an obvious thing to me. Hot day outside and all staff in fleece jackets!

Appalling service from this station, firstly the employee violently waved me over to the till in some sort of frustrated state, then he acted annoyed when I told him that he did not put my meal deal through at the correct price. To top it all off, he was having a discussion in his own language with another employee while serving me - I can only assume about me. Luckily my local BP in Canary Wharf is far far better. Avoid unless essential.