Bp

It's a petrol station. There has recently been a vehicle explosion so some of the pumps are closed and it can get very busy.

There are no words how I feel after today. Went there for tyres air, paid as everyone else, used it only for tyres and still been asked by the stuff to not use it and you know why, because I had bike...or maybe because I am
pale as snow and stuff working there is not...maybe it’s because they just felt like. Definitely if you read this there are amazing Shell each direction you go. Skip this place

Decline to make one coffee because been to lazy to walk 1.5 metres from the till to coffer machine. "Great service"

Overheard some of the staff who looked Sri Lankan being extremely racist to their black colleague. Absolutely horrified that no one cared. There was a tall gentleman with long hair and a beard who seemed to be consoling her and telling her to ignore the blatant racism. The service from the young lady and gentleman was lovely! So the one star is for the racist remarks I shan’t repeat.

BP always reply telling you to contact customer services when really these girls should be fired!

The Asian lady wearing glasses at the till this morning was discourteous, rude, curt and incredibly unprofessional. Absolutely no customer service skills which is a shame as shop itself is excellent with plenty of M &S goodies. This particular staff members needs lessons in etiquette.

Spoke to three people on the phone. One supposedly the manager. They are rude and incompetent with zero communication skills which is a shame really as it’s a nice little shop.

Charging £1 For Air but no toilet For Customers…

Polite, welcoming and nice staff. Most of us would never expect to find a M&S inside a small place like this and their food quality and selection is still just what you'd expect from any M&S.