Shell

Very small and overcrowded petrol station with average prices. If you want some other than petrol (air or water) you can expect a wait without place to wait.

Very small station but very conveniently located, usually has a wait but usually open even late at night so can not complain

This Petrol station is in a good location, and always has gloves (bags with a hand printed on it) for when you use the pumps.

Collect points per visit after 10 visit £1 off petrol. Better than nothing.

Good location but not always good services. In few occasions at least two pumps were not in use and the access to pump 8 and 4 blocked by a car, I hope didn't belong to staff. Some of the sale-persons will offer you what you are entitled to according to the company promotions, such as promo code cards, money back, etc. The others, especially during the day shift, will not mention a word even you use the app (obviously all the details about any promotion is there, on your account). I truly believe that what you suppose to get, one pound, a treat or a code for a spin should be offered straight away by sales-person. If you forget to ask the second option is to contact customer service. God forbid to find there, like I did, an agent that probably skipped the training because his line manager was too busy being manager and make you feel like a beggar. "Please be informed that you should claim the game card on site during the transaction. This code which you have received is a one-time gesture of good will" and sending you in the same email the promotion's T&C. There you will find two contradictory paragraphs; one mentioning about promo codes based on availability for everyone and the other will offer all the time a code for those who will pay-at-pump. I tend to believe 90% of the customers do not read T&C as long as they get a very clear message on the app as per photo attached. Guess what, when I mentioned in my complaint that I am expecting a response from a manager, the agent said: "Unfortunately, It is not possible to discuss this matter with my manager." I am wondering which is the professional level of the managers at least in London in a such a big and well known company. Customer service = zero. I will reserve my right to share my thoughts with the Shell Customer Service department in US.

Good customer service and customer toilet
Allways available.

The staff was very rude, he discriminated, didn’t talk to me, change attitude by person. Despite he was talking friendly other customers. I won’t visit there.

Good service and prices.
Better than most.