Bp

They never fill up the hand tissues and gloves, I have to wash my hands in the toilet, which smells very bad! The shop itself looks nice and filled up, clear prices. The cashier never ask for my nectar card, and this time I've just realized home that they should give me a promotional scratch card (nectar app reminded me).
Also, this station is a bit cheaper usually than the others, but with a full fill from here I'm running 50-60miles less than normally. Just calculate with the 2-3pence/litre difference on 70litres fill...

Despite I’ve asked several times, I didn’t got a car wash sold, as the cashier said the queue is long. Why I can’t buy a carwash and wait in line for my turn? Why he’s worrying about this? Instead of me.Why a cashier makes decisions instead of me? Why does that cashier not selling me products? Is this a usual thing here? Would be his manager happy to hear this? All these questions remained unanswered, as I’ve hust paid for my petrol, than I went to Shell for a carwash.

I have never visited there as I use Deliveroo......but I'll never order from them again.
Twice now I've had half of what I've ordered sent. What made it worse was the attitude of the staff when I called them about it.
They can't/won't send missing items, and today they actually told me half of my order was still there. All I got from them was to contact Deliveroo about it. They get paid, so why should they care about it.
I think they either have to find new jobs, NOT in the retail sector, or they need LOTS more customer service training......and I speak as someone who has worked in the customer service industry for over 35 years.

Deliveroo order -

I was sceptical of ordering from a BP garage on Deliveroo but thought I'd give it a go for the Wild Bean Cafe products and a few bits I needed on the side. I was pleasantly surprised.

The order was packed and sent out super quick and arrived much quicker than the usual food places on Deliveroo do. All items were there, none missing. All drinks, including multi-pack of cans were ice cold. Only lose a star because they packed a chocolate bar underneath heated goods from the Wild Bean Cafe, which meant it was melted and squashed in the bag. Apart from that, no issues - would use again.

I'm using this petrol station for some time, especially for the car wash because the machine is very good. But in last months in weekend it was a queue for the washing tunnel and the limit time is 30 minutes, when I pay I have asked the guy if is ok to wait and if I will receive a PCN, he said no worries if you will receive any PCN come back and our manager will sort out the PCN. Guess what? I have received a PCN and I have returned to BP and the guy said to me is nothing to do he can only give me the recipe from that day to make a challenge. Anyway I was lucky enough to use the business card and I had there all the details. Now I need to wait to see if they will cancel the PCN. Anyway the finance company will charge me for processing the PCN in my name so I'm still paying money from my pocket just because I'm using their services. For sure this it was the last time here. Be careful if you will ever wait to wash your car here !!!

WARNING FOR CAR WASHERS.
You will get a PCN if you stay more than 30 mins.
It took me 42 mins to get my car washed last sunday 30th May 2021.I also used car vaccum,tyre pressure facilities.Got a PCN from Metparking and when i took it to BP manager,they were saying just challenge the PCN,its a routine for customers who are waiting for car wash to get PCN.
Can the managment send an email across to Metparking to atleast check if the cars have been in parking bays for more then 30 mins before sending PCN.
Pure managment issue.Hope someone looks into it.

Overcharged me by 3p. Supposed to be £30 but charged me £30.03. Did I resolve this in a mature, calm manner?

No, I called the cops.

Accidentally went over by 3p when filling up with petrol. Now I've being sentenced to a minimum sentence of 12 years at the Scrubs.