Shell

Horrible experience. Faulty diesel nozzle on pump no7 caused fuel to gash out on forecourt and on my clothing. Customer service assistant Tava not concerned, just trying to force me into paying and serving other customers. Large pool of fuel, approximately 2 liters, was not a problem for him 'as it happens' (indicating that it wasn't the first time!) and health and safety of other people on the forecourt was not his priority either. Manager Gobi few days after was not concerned either, however the 'out of service' sign was attached to the nozzle. No customer service whatsoever. Avoid!

Very bad customer service, the cashier don't know what he's doing, on one of my visits cashiers refused to scan my loyalty card.

Stay well away if you value good customer service, I know I won't go back ever again.

I do not recommend washing the car there.  all the times I used this service, even giving the license plate in writing to the cash register on the computer, I was fined.  that was not.  nobody solved the issue and I paid the fine every time.--

Jesus58uK

Car wash is close early morning 4:07am

If I could leave 0 stars I would. Pumps are rubbish it leaks out petrol. I’ve been there twice and both times petrol leaked out the pump when filling up. Made a complaint to staff but the response I got was pump is fine.

I usually vacuum my car in there, today I have paid with contactless to use the vacuum machine only after I found out the nozzle is missing which wasn’t good at all, please fix it!!

Update 20/9/22
The nozzle has been fixed, however they are no longer accepting contactless payment at vacuum machine. Make sure you have a least £2 on you.

Worst experience. Poor customer service If you are appointing your new staff pls give enough training to them

Got in line for a car wash, as it was busy that day... Got a ticket home to pay a £100 fine. Most expensive car wash in the world. I know they don't care, but I will start using another one and not Shell anymore. That's the only power I have as a consumer.