Esso
9 Dereham Rd, Norwich NR2 4HX, United Kingdom
4
86 reviews
8 comments
J7JM+XM Norwich, UK
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I had some parcels dropped off at the store pickup point via Evri for convenience, only to be spoken rudely by the store attendant like I was not making any sense and refusing to hand over my parcels despite me receiving arrival confirmation and photo evidence on the Evri app. The attendant was in complete denial showing "No knowledge of parcels" and "not knowing how to process them" as stated by the attendant, despite taking those in just 15 minutes before my arrival and also accepting them, the parcels in question were also on the counter right next to them.
I did eventually get my parcels after trying to explain myself for a while. I was given no form of apology from the attendant whatsoever.
There was just no need to cause such a scene about collecting the parcels. I was more frustrated in this situation unfortunately because they were high-value items that I was collecting and the way the attendant was communicating with me was truly unacceptable and was a poor way to sort a customer issue.
Due to the shocking service I just experienced, I do not recommend this store as a pickup point and online shoppers or sellers who use Evri as a courier (Note: Evri was not to blame in this situation at all) should avoid using this store at all costs, and seek an alternative store for pick up / drop off services.