George Eliot Hospital

New facility at George Eliot Hospital. Went in waited a few minutes and done, very efficient. Those requiring directions, just turn off Heath End Road and park in the maternity car park on the right and you cannot miss the signage for the facility.

Staff are incredible at their jobs and working under massive pressure, A and E on Saturday night was full of people who did not seem to need the service it must be so frustrating for the staff, that GP's and 111 are referring people to A and E instead of referring them to consultants! They did a wonderful job of stitching up one of our loved ones and we are very grateful for their care. Our NHS is under pressure - if you are not an accident or emergency please dont use the already stretched service, demand your GP refers you to the correct department!

I tried to see my normal GP but no appointments so I got sent to the urgent care. The treatment I received was superb they were friendly and sorted the issue and gave me tablets to go home with all within 50mins.

What an experience I have just had, it was so surreal! I had to take my 75 year old stepfather to A&E we arrived at 17:00 and was seen within an hour which I thought was quite quick after seeing the four hours waiting time. We where told that the blood test would be back and will be seen by a doctor before then, three and half hours later he was seen by a junior doctor and told everything was clear with his bloods and should be able to be discharged by a senior doctor in 20mins. Went back to the waiting area waited over another hour, then called into another triage room for an ECG, which surely would have been taken with the bloods, once again being told a senior doctor needed to see the results before discharging. Told this would take no longer than 10mins, 45mins later and still waiting. In total over 6hrs waiting in the most backward working hospital I have ever been too! From what I saw from other patients it seems that you go to 4 triage rooms and in the 5th you get discharged. The NHS is broken and it is time to change with more privatisation.

My review is based on my experience of the gastroenterology unit of GE hospital. Nine months after being referred to GE I have a one minute long conversation with a doctor on the phone and one test undertaken. The conversation was so short I had no time to explain my condition and I was left feeling the doctor did not take the time to understand or care about me. The staff that did my test we’re great, however I had to wait three months for this test and almost another three months for the results. These results would not be given to me on the phone so I was left waiting and worrying. After waiting almost three months my appointment to speak with the doctor was cancelled a week before and moved from November to April. I only got my results after running up again after this and have been given no advice or medication to help me manage my condition for a another five months until my next appointment. At which point no doubt I will have another two minute conversation on the phone with the doctor and be sent for more tests that will be another three months away and then wait another three months for the results. I feel totally let down by the care I have received and left at a loss of what to do. My condition is getting worse and it seems nobody at GE care. I left trying to get private health care but I can’t afford it, I may have to go into debt to try and get help as my mental is in the gutter from living in pain and anxiety for a almost a year.

I was in A&E yesterday after being bitten quite badly twice by a dog. All the staff were really helpful. I was in for 1 hour 45 mins which I thought was pretty amazing considering how busy it was and how under pressure they were. Very grateful to be able to be seen. Great work, thank you.

The care of the staff was second to none. However the organisation was awful. Having stayed with my mother in A&E until 8am in the morning and being up over 24 hours I was told that she was being admitted so I cancelled her carers and went home to sleep.They then called at 11.30am to say they had changed their minds and she was being discharged. I got up to discover that they were discharging her via ambulance as I hadn't answered my phone. My mother has dementia, her care was cancelled and they were basically going to take her home with nothing in place because I dared to go to sleep. When I spoke to them they said social care "wasn't their problem". Joyful. So they were going to leave a 91 year old lady alone without care after falling for the second time in two weeks and no one was in know and this apparently was my fault. Not impressed.

On Thursday my husband Stefan went to George Elliot hospital. He has severe copd. Whilst in the reception a lady named Sue came to help him. She got him a wheelchair, took him to audiology and then back to his car. What a wonderful caring person. Thank you so much. Val Poole.