Roodlane Medical part of HCA Healthcare UK - New Broad St Clinic

AVOID for COVID test. There are other facilities that will charge slightly more for same day or next day result which is sent directly to your phone.

It is Tuesday, we posted the test first thing Fri AM and have been advised that they will not have until tomorrow. Oh and they have to place the result on the Portal. But wait, my son is too young to have a portal. So the office manager will have to call the lab tomorrow after I ring again for the result. Then she will call me back to inform me that they have a result but cannot share the result. She will then need to find a doctor to email me a result.

I expect better standards at Roodlane. This isn't 1984.

UPDATE: Wednesday afternoon, results still not available. Please find out which lab this facility uses. At this rate, go with NHS. Quicker response time.

I went for a medical exam required to work onboard Disney Cruise Line. The staff were very nice and chatty, I was made to feel very comfortable. They walked me through everything I needed to do and made it as comfortable and easy as possible. I strongly recommend it for any seafarers medical exam.

Attended for a GP appointment. Helen in Bookings was extremely helpful and made all the arrangements. Seamless.

Good on the whole, but I would seriously recommend avoiding Dr Vaidehi Hegde, at Roodlane Medical, at all costs.

Unfortunately, I had a bad experience with them. Unfortunately, I arrived 15 minutes late, with my baby that is 2 years old and the consultation was to him, (he had a fever the night before) in summary the doctor did not receive us because we were late. So travels about 40 minutes from my home to the clinic (Roodlane Medical brunch at 58 New Broad St) and my baby did not receive the attention.  I know I am wrong because I was late, but with the dangerous situation of the virus Strep A at the moment, I think that not professional conduct of the clinic did not give us a second chance to be attended.

Physios Kat and Tom were excellent. They listened and prescribed treatments which resolved both pain in neck and arm and also cured the root cause.

I am very unsatified with my experience with Isabel Martinez-Falero. My appointment was scheduled at 17:15 but she didn’t let me in till 17:22. Also during the appointment when I was explaining my conditions she was always saying “we dont have much time” always telling me to leave that I should leave. However, she was late and so that’s why I didn’t have time to talk. Anyway, it all feels like the money I paid was not worth it. Also, I asked her to refer me to a dermatologist however she say she will diagnose me and that I didn’t need to see a dermatologist. She gave a me prescription of 3 creams and told me to come back in a week time and if my condition isn’t improving she’ll then refer me to a dermatologist. It all feels like that she just wants me to come back again and pay another £75 for the follow up appointment. Why she wouldn’t want me to go to a dermatologist while I have the dermatologist visit covered by my insurance firm? My insurance firm doesn’t cover costa for GP visits by the way. So it all feels like she just wants to make money

Avoid, sham service, nobody picks up the phone, extremely annoying recorded message, sending you to their website to book appointments (but of course one needs info on when particular doctors are available, discuss options, etc. - you can't do it at Roodlane Medical)