Sunny Meed Surgery - Goldsworth Park Branch

Flu clinic was efficient and safe. Staff were friendly and attentive.

Flu clinic excellent service

Practice badly managed unwilling to help after completing one triage form they sent a second a day later asking for same information

As a Goldsworth Park resident for 15 years, this practice has gone from bad to worse. Trying to get an appointment here is ridiculously hard-we keep being offered appointments at main branch or elsewhere. As a family we've had umpteen problems: appointments changed to other branch at last minute, doctors not treating our son's long standing fungal nail infection, (leading us to going to a private practitioner), referrals not made, prescriptions not put through, not to mention the reception staff who do not have a clue about customer service. No wonder the NHS is doing badly!!

Very good and helpful

A clinic appointment at 9:20am should take place at or close to that you'd expect. No, in fact, at Sunny Meed you can apparently expect to wait at least 50 minutes later than your appointment time. Nobody thought to communicate the delay, I couldn't book a new appointment when I had to leave and return to work (yes, I waited so long I was then late to meetings and didn't even get to see a GP) and the next appointment I was offered was more than two weeks in the future- shocking given this was the surgery's gaff and not.mine! I wouldn't recommend the surgery after today's experience and from what I heard from other patients waiting with me, this is not.unusal.