Vinegar Hill

My daughter has loved this shop so we went in today to buy a few gifts and spent £90.. the attitude of the person who served us, possibly the shop owner, was literally unbelievable. Was all taken in good spirits and neither of us reacted but my daughter as she left said, why was that lady so rude? Good question.. was all I had as a reply... “I don’t think I want to go back into that shop again” - quite sad really but she’s definitely not alone. Amazing how lacking in customer services and basic common curtesy some people can be. Shop across the road is way way better, and cheaper.

Fantastic array of gifts for everyone in the family. Great place to have a mooch too. It could get expensive though as you'll find so much stuff you will want to buy! Lovely staff too.

Today I went into Vinegar Hill in Farnham. I was served by the rudest member of staff I have ever come across, her name on the till receipt was Julie. She belittled me & I came away feeling very upset & angry. I won’t be shopping here again which is a shame as it’s a lovely shop.
Laura Macey

Best customer service my son loves going in and loves the ladies who run the shop highly recommended

Riley says hello!

A disappointing visit today, the stock was interesting but all easily obtainable elsewhere but it is well presented and there were many items I was tempted to buy. I was with my husband who went to get me a birthday card while I browsed the rest of the shop. I noticed one member of staff seemed to move to watching him and felt uncomfortable. My husband was carrying a bag that we had purchased in another shop in town, it was in a flimsy branded bag and fell to the floor when the bottom dropped out of the bag. When my husband gave it back to me in full sight of the staff member I folded it and returned to it’s original wrapper. I told my husband that I felt uncomfortable in the shop because of the staff member and once he had paid for the card he had chosen I said I didn’t want to stay to look at other items to buy.
As we left the staff member stopped my husband at the door and challenged him about the bag asking if it was one of theirs. They stock that brand but not that style of bag.
I reentered the shop with the receipt for the bag and asked her to look at it and agree that it was not her stock. She insinuated that we had acted suspiciously thus attracting her attention and said that she had accepted my husbands word. Perhaps an apology would have been more appropriate and have made what was meant to be a nice day out easier to resume.

I’m sure shop lifters come in all shapes and sizes and accept that they had every right to protect their stock. But am not sure at what point she decided this early sixties couple were suspicious but quite honestly if we had of been shop lifters we were certainly not acting like good ones! Certainly would not recommend a visit, their stock is available at many other outlets where customer service is better. This kind of shop invites people to browse, if you can’t monitor your stock in a more friendly way then consider your staffing and layout better.

Addition in response to reply from owner - when I stated goods were easily obtainable elsewhere I was referring to such items as Roka bags, 100 stars gowns, Liga and many of the small items of glass and china which I have seen elsewhere. In fact the bag we entered carrying was a Roka bag in its original plastic covering purchased at another shop in the town. Sadly I didn’t have the time to spot your own items due to the above.
This was our first visit to Farnham and the contrast between the staff in your shop and in others that we visited was noticeable.
I totally understand that in your retail environment staff have to be observant but fail to see how when we entered the shop openly carrying an item we should be accused of stealing it. The whole conversation could have been handled better.
The reason I went back with the receipt is that I was unsure whether you staff member had gone to perhaps report to police. The way she dealt with this really has caused distress. Having looked at the website for the shop I believe it was the manager who interacted with us.

I absolutely love this shop. Such a beautiful, well curated treasure trove of high quality, unique gifts and items, gorgeous displays, and actualy really reasonable prices! Staff are all very lovely too.

First time stumbling in this adorable shop in Farnham with my partner and his parents and there is something for everyone! Great selection of homeware to recipe books / books to soft toys for children to quirky gifts for adults. I bought the most sweetest rabbit doorstop I've ever seen which I couldn't leave behind and was surprised at how many items were reasonably reduced at 70% off. The door stop was a little more expensive than I'd thought but very high quality and was in line with prices from other retailers. Staff were super friendly and helpful when I paid

I will be visiting this shop once again when looking for Xmas/ birthday gifts for family or will remember this shop if I ever have children and want to get adorable baby toys. I was in complete awe of the hand puppets and soft plush toys.

Such a lovely shop but so let down by the rudest lady I have ever come across. I cannot express how unfriendly, unwelcoming and rude she is. I really don’t think she should be customer facing - clearly very unhappy in her job and I have dealt with her 3 times over purchases in the past. Each time has been awful, I will not be returning anymore. You are a disgrace to the shop and should strongly consider the way you talk to people. Oh and by the way, a smile goes a long way - should probably work on that too