St Leonard's Hospital

Great hospital - been treated a few times here and good example of first class NHS service :)

Their phone service is absolutely terrible especially in the physiotherapy department! I have been coming on and off for a year plus or so but before that years ago I used to help my mum call and even then service was bad and clearly hasn’t improved. The staff need more training on phone etiquette and just call waiting in general.

Receptionist lovely, hence why I’m giving 2 stars. But male physio, was very blunt, hostile and rude. I felt very uncomfortable and started getting tearful because of this, but at least he gave me tissue. I Would NOT want to be in the same room as him again.

The therapists in the Locomotor clinic are highly experienced and used also to think out of the box to find the right treatment and further additional diagnostic ways, should they be necessary.

Please note.
A lot of patients have critisised the behaviour of the reception.What I say is "Please have patience "
.

The nurses/staff in the foot clinic and locomotor/physio are fantastic and worth 5 stars; but the new staff at front (NOT Aleesa) are rude and lazy; and hardly ever pick the phones up, before 20 rings.

I just rang 4 times, and the call ended everytime; due to reaching a maximum of rings!!!

The medical and administrative staff were friendly and my appointment was even on time.

After years of bad experiences with non trauma/special needs informed or trained dentists, my mouth was a total mess. A year under the dental services at St Leonard's and I'm able to smile for the first time in over a decade. The staff were wonderful, patient and very understanding. They really looked after me and went out of their way to make sure that all the damage was dealt with sand that I had dentures that fit properly and I was happy and confident with my new smile. I will forever be grateful to them for all their hard work x 5 stars isn't a high enough rating. They deserve ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐