DVLA

Received letter to call and pay over the phone for vehicle tax
Sat on phone for 2 hours and no answer until closing time and DVLA wants to threaten to take my car away?
No option to pay online either, so the options are to sit on the phone for hours (I have 1 phone so any emergency calls means back to the end of the queue) or deal with an £80 fine and/or an impound fee.
By far the most poorly managed government department.

Very impressed by the speed of service and professionalism of DVLA (friendly and helpful customer service). I needed a new drivers license issued due to change of surname and received back my personal documents in 7 days and a new license arrived only 9 days after application was posted.

First the reason for only 4☆. I had to surrender my licence due to medical reasons and reapplied for it after the all clear was given. It has taken months for it to be returned and that was not due to having to wait for confirmation from my GP. On the upside I spoke to a lady at Swansea today regarding a query on my returned licence and she was very pleasant and extremely helpful.

I have had very nice experience with DVLA, applied for my provisional license and sent back an application to DVLA on 30 of September, received my license and passport back on 10 of October. Thank you for fast service and good work.

An agency who demands money and really quick to dish out penalties but when you request assistance there is none! I want to pay for vehicle tax but unable to do it online, contact number just rings for hours. Time is running ouf for me and before I know it I will be fined even though I want to pay it but can't. You are a shambles of a government agency and highlights whats so wrong with this country. Quick to take but slow to assistance the general public. Shameless

Absolutely disgusting service.

I have spoken to three customer service agents and all of them deliberately prevented me from getting the help I needed.

Apparently, if you tell them that you are recording the call, they will end the call because of their malpractice and conduct.

They have lost my birth certificate and flat out refused to give me any details on the postal service they used or allow me to raise a complaint.

They according to them don't have a complaints team.

They are evil, nasty human beings that will deliberately ruin your day.

The low online rating is proof this Swansea department needs shutting down.

I wish I was one of their managers for the phone lines. This review is primarily directed at the telecommunications, and email.
Poor, poor, poor.
Every single time you call it's the same, 2 hour wait for nothing.
I don't have that life expectancy!!
For over a year I've been trying to talk to someone regarding my drivers license. Emails have failed to garner an answer, probably due to some automation system. Who knows.
Awful.
Now I have a work related query, I'm sat here waiting for someone to speak to me, hopefully by the time my oil drains, but I will have more than likely completed a service in that time.

This has to be the worst company in the UK, absolute joke 3 times they have put the wrong name on my licence and told me its my fault! It's OK thou guys you keep charging me for your lack of brain cells, maybe one day some of them will learn how to read properly to be able to do their jobs