Central Co-op Food - Holbrook Road, Alvaston

Sells food.

Amazed

I buy groceries.

Awful treatment today. I went in with PayPoint vouchers my landlord had sent to my phone. These vouchers never have a name, just a barcode, I have used vouchers like this at the Co Ops Post office and never had any issues. Today I was treated like a thievng chav. 4 middle aged ladies who raised their kids in a time before the worse cost of living crisis in history, treated myself, a single mum with a baby (the consequence of an abusive relationship, so no it wasn't self inflicted hardship) like scum. When I first asked the woman at the till to process the vouchers, she made me step aside and wait for another member of staff, during this time snide comments were being exchanged between herself and another middle aged female customer who was also throwing my children filthy looks. Another member of staff came out, took my phone into the office and then reappeared with yet another member of staff, both of which told me that they couldn't process the vouchers because I couldn't prove they were genuine. They told me to go in the next day to speak to the manager. At this point I had already paid for my shopping with my card, making my account overdrawn, the only reason I did this is because I was made to feel like an inconvenience and thought I would be able to put the voucher money straight into my account at the post office. Horrible judgemental women, they've no idea what it's like to raise children as a single mum in these times, I did not deserve their treatment at all. That Co Op is only worth going to for the post office. They are under contractual duty with PayPoint to process these vouchers.

UPDATE: I contacted the manager this morning and it was confirmed that they didn't even try to process the vouchers because they assumed it was a con. So yes I was being treated like a thief, they didn't even ask for prove that the vouchers came from my landlord before assuming the worse of me. Horrible judgemental old women!

Great co op includes a post office so thats a massive plus has some good deals most of the time