Axis Trampoline Club
14, Liberty Industrial Park, Unit, S Liberty Ln, Avon, Bristol BS3 2SU, United Kingdom
4.6
44 reviews
8 comments
C9JJ+8G Bristol, United Kingdom
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Monday: 9–22
Tuesday: 9–22
Wedneasday: 9–22
Thursday: 9–22
Friday: 9–22
Saturday: 8–14
Sunday: Close
Tuesday: 9–22
Wedneasday: 9–22
Thursday: 9–22
Friday: 9–22
Saturday: 8–14
Sunday: Close
Our Airtrack must be used in a one way direction. There are signs explaining this and people are told this when they sign in, which they should do before entering. Unfortunately after multiple attempts by our staff asking Nicola’s daughter to go in the right direction and in ear shot of her father (who did not attempt to stop her) she continued to go in the wrong direction. Our staff had to intervene to prevent potential serious accident to both her daughter and other members of the public. The incident is on CCTV and has been reviewed by representatives from British Gymnastics who agree our staff were simply acting in the interests of safety and there was no shove involved. The complaint was taken seriously by our staff, no staff laughed, they were refunded their entry and we have on multiple occasions since talked to Nicola about it to try to explain the situation.
So potential customers only pay with CASH because they will happily take money from your account, even if you verbally tell them you are leaving. The Go-cardless payment system is ambiguous on your banking app statements, as it doesn't say AXIS, it says 'Cardless'. Lets not forget that their non-attendance policy is, if your child doesn't attend for three weeks your child may lose their place!!! My child attended a class with only three children, surly someone would realise after three weeks that something was up or perhaps an error had happened somewhere & call, but to allow 5 months worth of money to be taken out of a parent's bank account who has a disabled child is totally disgusting, the Director of AXIS Olly Monroe who responded to my email I feel that his business ethics and moral compass is completely defunct.
Better to try South Bristol Gymnastics center or North Bristol than here.
PS: My son is now attending a mainstream gymnastics class and is coping fine.