Le Rève Hair, Beauty & Aesthetic Salon
91 Lower Higham Rd, Chalk, Gravesend DA12 2NQ, United Kingdom
4.7
36 reviews
8 comments
CCJ2+Q6 Gravesend, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–17
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–17
Sunday: Close
I had a wash cut and blow dry and I left the salon feeling like a weight had been lifted and like a new woman again!
My confidence in hairdressers has been reinstated and I’m so glad.
Thankyou so much! X
I would like to start with the service I had received, a lady called Donna had done me a full head colour, I had to come back in to have this re done which the manager (Nicola) was polite about. She even apologised to me on behalf of her colleague. She had told me that if I had anymore problems to call her. I did so I rang her, my problem is I'm 19 I have grey roots which come through often so I have to get my hair died. I have been to many salons and never in the last 3 years have I had the problem of dye coming out so quickly. So I called Nicola who is the manager and she told me to come down. I came down with my sister. Nicola sat me down and checked my hair, she told me it's regrowth within 2 days and she had to ask for a second opinion from Sabina who also said it's regrowth. It got very heated and Sabrina used swear words and mumbled under her breath. Nicola also made sly remarks in regards to another salon, this salon is based in Gravesend. Nicola and Sabina are the rudest hair stylists I have ever came across in my life and then Nicola tried to blame the hair dye they use. Overall, I found this salon very unprofessional to speak to any customer in this way. I am still waiting for a response from the manager which has now been over a week. I would avoid getting your hair coloured here unless you don't mind it coming out in one wash. FLORENCE RYAN COME CHAT TO MY FACE, YOUR A KEYBOARD WARRIOR LOL YOU DON'T EVEN KNOW BOTH SIDES.
My sister left a bad review on my behalf and you want to respond with lies. Please if you are reading this and considering going to this salon do not! The girls who work in there have no respect and are abusive. If anyone would like to know more or have questions regarding my experience at this horrendous business then please respond to this review with your email address or contact number and I’ll be more than happy to respond. And for the record Le Rève I am not trying to ruin your business I am only making others aware that they should go elsewhere! Your trying to threaten me with CCTV when I was not abusive or rude in your salon! I saw your response to my sisters feedback that this isn’t the first negative feedback we’ve made regarding a salon but in fact this is the FIRST! And it will be the last because I will be going to my usual salon in London who know how to treat customers and know how to do hair! This salon has now got friends to write positive feedback to shadow over the bad, maybe try making your clients happy and you will be left with authentic feedback not fake positive feedback! So overall to anyone reading please Avoid At All Costs! Or if you do have to go to this salon then the people to avoid is: Nicola - the owner who doesn’t know about hair and has to ask others for information! Also doesn’t know how to speak to clients and makes remarks about other salons.Donna - the stylist who done my hair wrong which the owner admitted and also while doing your hair makes remarks about lower class citizens and how Brexit is the best thing which shouldn’t be discussed in a business with clients any political views. As most people know businesses or institutions in fact should not be discussing such opinions and lastly, Sabrina - who got involved and started to make remarks against my sister and told us to get out when we matched her energy so my advice to her is to take a customer service course in fact all employees in this place need to undergo a serious customer wellbeing course!
To conclude, if you would like a good hair stylist with a friendly service then this is the wrong place and you should definitely click off this salon and Google for another!
Yours Sincerely,
Jasmine