Toolstation Epsom

Maz, Jill and Aaron are a pleasure to do business with! I have recently moved to the area and all of the staff exceed expectations when it comes to smiles and service. After 4 weeks in the area I am on a first name basis with the great team and will not change my alliances.

I love this supplier but two times in two weeks I have queued and had to leave before being served as only 1 person attending to customers and my time allowed ran out! He was doing his best too, but some customers are slow and have lots of time to chat. There was another staff member who took around ten minutes to scan one item (maybe stock taking?), look puzzled and tap lots of keys on the keyboard but ignored the queue of customers. Old fashioned customer values need to be restored. Its a shame but I was in and out of Screwfix in less than 3 minutes following that!

AMAZING service! Maz and Antony were so helpful and friendly and went above and beyond to help us with our bathroom renovation! They advised us through our last minute reno panic! Definitely service with a smile!

Great service by the staff, and a pleasant experience overall.

Two of the staff members were especially outstanding - Aaron P and Aaron B.
They helped us find what we needed and went above and beyond their call of duty, with kindness and sincerity.

The location of the shop is perfect for Epsom locals - strategically placed for easy access and quick purchases to supplies and hardware.

Fantastic service from friendly staff.

I've been going to this branch several times a week over the last couple of months, and I always get good customer service. Special thanks to Matt for helping me with an issue I had with an order (my fault!) in a quick and friendly way :)

We have been around many stores in the past 8 months for refurbishment of our house like Screwfix, Plumbing nation, Wix etc though this is the best store I have ever found. Very customer oriented, deep knowledge of the product and a very helpful crew. Would definitely recommend everyone around to use this store for their everyday needs.

Fantastic service. Maz, Chaley and Aaron are the staff there if I recall correctly, they are always so helpful and though it's not my closest store, I'll gladly travel for the service.