Portland Hardware & Handyman (Hardware Shop and Property Services)

Great Portland Street no.146 London it's was really surprise for me to find this shop near to Oxford Circus. Helpful staff, everything what you need i'm sure they will have.

This is a great wee hardware store! The guys are friendly and very helpful. The shop also has almost everything you could need. I had keys cut at Banham twice that didn't work in my lock, then I came here to my local store where they cut the key super quick and it worked first time. The key was a also a reasonable £7, way less than Banham. Happy customer!

Total waste of time and money. They pretended to care and offered to help, but what they actually did was install a faulty lock that did nothing to protect me, nor my belongings. The screws were hanging out to the side, so it locked on night lock (shouldn't happen) and locked me out of the room. I called to complain, then they sent someone to kick the door down, which caused the damage you can see. The whole process was unprofessional. I ended up with no lock on the bedroom door and severe damage for which they take no responsibility. A week later, I simply paid a separate organisation to replace all of the locks on my front door, which they did in a quick and professional manner. I called to attempt to resolve the issue and have them repair the damage they caused, but they just play dumb, threaten that they have lawyers and therefore the quality of their work is irrelevant, say 'everyone tries to get money out of us, so send an email and we'll see what we can do' and then they don't respond to the email and then they call offering a solution, but then I called back and they play dumb again. Classic tactic, frustrate the consumer enough that they give up and stop seeking a resolution, or in my case pay someone else who can really do the job properly. They never provided an invoice, only a text message, but then claim they cannot take responsibility if there's no invoice, despite the fact I have the text message and the price tag states 'Portland Hardware.' I struggle to understand why they have glowing 5 star reviews, probably false ones created by their family members.

I first visited the shop on the off chance they had some plumbing parts I needed. I was surprised to find a large variety of stock in there basement area. Staff were very friendly and helpful. It's a great hardware store in the right location for all your needs. If they dont have what you require they are happy to order it in for you.

great store! Sandeep was so helpful, with excellent customer service!

Really lovely people who are helpful and knowledgeable. Prices are very reasonable as well

Friendly staff, they are always willing to help you find what you need and give advice. Recommend this shop to everyone

AVOIDABLE.
I bought a tool which looks like steel but surprisingly only has a steel cover, it was copper. I go to the store to fix it.
The manager is super rude!!
LAUGHING IN MY FACE + 10 min arguing with them.
Solution: they know that the tool is not of quality, they have hidden the steel ones ......
Avoid this store at all costs