Wilko

What to say about this Wilkos..

About 6 self service tills NEVER all working - only 2 max usable throughout the day (have lived in Gravesend for over a year now and I’ve never seen any more than 2 open) - what’s the point in having them if they don’t work? There’s always queues and if they bothered to sort this there wouldn’t be.

In terms of customer service, this place is a write off. Im sure the manager must hire all her female friends and family because my experience has always been less than welcoming.

My first experience with the manager was over a bin, the item itself was damaged in its packaging, it had been poorly taped back together and because of this, I rightly told the manager and asked if there could be a discount placed because of it. The lady then proceeded to argue with me that the item was fine and that “someone will buy it”, I told her it would definitely not be me - I’ve worked in retail for years I can’t imagine arguing with a customer over an item that’s clearly damaged?

My recent experience was with a younger assistant at the self service checkout - I asked her if she could let me know where an item was because I couldn’t find it - she ignored this and told me to “ask someone at the till because I can’t leave here” the till was packed with a long queue so how could someone else there help me?

At this point I’ll never ask for help in there again because I know I won’t get it lol there definitely needs to be a switch up in this branch not sure how most of them got the job. Maybe with some younger assistants that actually smile?

Good shop for everyday items. Shop frequently here.
There caddy liners are great, adequate size and strong £1.50 for 20. Best I've found.
1.6.22
Now most checkouts are self service.

28.9.22
The price quoted above has of course gone up for caddy liners.
Not much else has changed. Good shop for seasonal items.

They have amazing things there I would really recommend this store

Competitive prices on refills like air fresheners and toofpast ect

Go here a lot for various things to use in house and garden. Very good value and they have good offers.

Great shop for home decor and furnishings, love it there

I like wilkos,but the gravesend branch only has self scan tills open most of the times,this creates ques,its a pain..

Always some good value items. Especially gardening