Screwfix Bristol - Bedminster
5 Malago Rd, Bedminster, Bristol BS3 4JQ, United Kingdom
4.5
279 reviews
8 comments
CCQ2+FC Bristol, United Kingdom
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Monday: 7–20
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–18
Sunday: 9–16
Tuesday: 7–20
Wedneasday: 7–20
Thursday: 7–20
Friday: 7–20
Saturday: 7–18
Sunday: 9–16
Currently, you can only access it through one way system! Check on the maps.
I purchased a fan in June 2019. It first broke in July 2020, failing to connect to Bluetooth and failing to turn on, even when humidity reached 100%.
Screwfix refused to honour the 5 year warranty, despite the Consumer Rights Act placing responsibility on the retailer to do so.
I had to escalate this within Screwfix to finally get a replacement.
2 months ago the replacement fan also broke so I asked for a refund.
Screwfix promptly arranged pick up of the fan.
A week later, no refund, so I contacted them and provided the shipping tracking number.
I was told a refund would be credited to my account (it was a counter purchase so this was confusing.
I asked who to contact to arrange card details, as my previous card had been lost and replaced.
I received an email from them saying a refund had been made.
11 days later, no money in my account.
2 hours of phone calls later, my bank and visa have no record of the transaction that screwfix are claiming went through.
They are refusing to give me a refund of the £99.99 I paid.
Screwfix are a terrible company.