Grape Tree Tunbridge Wells

What a disappointment.....I never faced so poor customer service ....I don't even understand why that kind of people work in hospitality at all....Came today with my daughter to try to find a certain tea and there was an old man with his pushchair struggling to get out of the shop....my daughter open it for him and we went inside and I ask a girl working there for that certain kind a tea but she with a face like ''why you bothering me '''told me all what we got is on the shelves and then she continue tipping in her till or phone or whatsoever and me investigating all sort of tea hardly reading without my glasses on the end couldn't resist anymore to stay in the shop and left......nobody told us even good buy....what a shame ............

Very friendly helpful staff and found steel cut oats and wheat germ easily which I had been searching for in other shops. Good prices

Bought edamame beans and seaweed peanut crackers both just what I was looking for. You can also join loyalty card for free. I will go back for more, staff are friendly and helpful.

Visited here on Thursday 2nd June. I really like this little shop so it was a disappointment to find the 2 staff members, one of which was sat on something drinking and didn’t get up until another women entered and neither women acknowledged any of us.

The 2 ladies were too busy talking about another employee, moaning that this “younger”woman didn’t seem to do enough hours or that she didn’t do “lates” , and another new starter who also didn’t work enough hours. Moaning the whole time we were in the shop.
We got all this drivel whilst looking for a couple of items to purchase. Neither one of them asked if they could help.

We found the Apple Cider Vinegar without much difficulty but couldn’t find the other item we needed. So we went to the counter with the bottle of vinegar and my husband asked the white haired lady (who was serving) if they stocked “Bone Broth”? The woman just said in a blunt tone “NO” he felt like he was interrupting their chat!
She made no eye contact or attempt to help at all. She acted like we had interrupted her very busy day, with a look of distain on her face.

We always come here before going to H&B because we’ve usually had good service and the stock is generally better value.
We went to H&B after here and got the Bone Broth with fantastic service from the lady who served us there. So with regret we will be using them from now on.
Shame, as we prefer to shop at more independent or smaller stores.