Hidden Hearing Lichfield

Appointment was to check my hearing aids, after 12 months. Seen by Craig, who is always friendly, helpful and technically competent. He updated the software on the aids and completed a physical examination on them.
Excellent Service.

Did more than their jobs worth at Hidden Hearing in Lichfield

All the staff are extremely pleasant, friendly and efficient. Special note should be made of the two male members of staff who drove 200 miles for my follow-up after having new hearing aids fitted. I was speechless that anyone would be prepared to do this. Unbelievable service !! The aids are working superbly, and I am hearing things that I have not heard in many years. I can not recommend the Lichfield branch of Hidden Hearing highly enough. Faultless ... nothing too much trouble.
C from Exeter.

Visited in January 2019.

I was invited for a routine hearing check. What I got was a sales pitch for upgraded hearing aids priced at £5,000 which on research were being priced by competitors at £2,995. My Oticon aids were upgraded two years ago for a similar amount, no offer of a trade in and a deeply inflated price. Shop around is my advice. PS I didn’t get a hearing test!

The hearing test was good impressed how they get the information out of you to see how bad or how good your hearing is however I have ordered the best we will see in April if they are as good as they say

Great place for your hearing aids and hearing test.Staff polite and friendly.

We arranged a 1 hour consultation for a comprehensive hearing test and if necessary a trial of suitable hearing devices. We were asked to bring a familiar voice as this would form part of the test.
The actual test was no longer than 5 minutes and did not involve the use of the booth as advised, or indeed the person we had been advised to bring along.
We very much felt like it was a very rushed appointment and most disappointing was that it wasn’t what we are told it would be.
Added to which we were offered no trial of the hearing devices.
A massive disappointment !

A Hearing Aid Company That Won't Listen.
I attended an appointment to have ear impressions made for some very, very expensive custom moulded in-ear earphones. I presented the Audiologist with a print out advising very specific instructions that must be followed and diagrams. He dismissed them telling me "I don't need to see this, I do these all the time". He then attempted to force me to put a mask on. I told him I was exempt (A debate then ensued) and I asked him what the point of me putting a mask on was anyway as I would have to put the "one inch bite block" in my mouth necessary to make the impressions properly. He then proceeded to tell me that a bite block was not needed. I told him it absolutely WAS necessary and that all of this is clearly stated in the printed material he refused to look at. He then told me that they wouldn't be able to do it if a bite block was necessary as they don't have any bite blocks. I left the building without any impressions having been produced, with my morning having been wasted and I'm absolutely disgusted at the way the audiologist treated me.

Great service from the gentleman who did my hearing tests ,Tony,
and the ear care practitioner, Tracy, for the removal of ear wax . Very professional and at no time did I feel pressured to buy anything other than what I could afford.